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Cancel Bill Runs in "Processing" state

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New Student

Cancel Bill Runs in "Processing" state

Hi, this morning I created a multiple bill run (batch). the Bill runs, unfortunately it is blocked by this morning and not having the possibility of ending it through "Terminate bill runs". how can i get around this problem?

 

Thanks Daniel

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Support SME

Re: Cancel Bill Runs in "Processing" state

Hi @daquino, I'm sorry to hear Termiate Bill Run does not work for that specific bill run. Could you open a ticket via support portal https://support.zuora.com and our support team can assist you terminiate that bill run and update the bill run status from our backend. Reference https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/G_Bill_Runs/Terminate_bill_runs