Cancel Bill Runs in "Processing" state
Hi, this morning I created a multiple bill run (batch). the Bill runs, unfortunately it is blocked by this morning and not having the possibility of ending it through "Terminate bill runs". how can i get around this problem?
Re: Cancel Bill Runs in "Processing" state
Hi @daquino, I'm sorry to hear Termiate Bill Run does not work for that specific bill run. Could you open a ticket via support portal https://support.zuora.com and our support team can assist you terminiate that bill run and update the bill run status from our backend. Reference https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/G_Bill_Runs/Terminate_bill_runs