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After a payment is processed, it posts the invoice in Zuora. But a new invoice is not generated.

Chachi254
Student

After a payment is processed, it posts the invoice in Zuora. But a new invoice is not generated.

So, currently we have to manually take payments through Zuora as it hasn't been built into our website UI. If I take a payment in Zuora, it will post the invoice. But the posted invoice is still shown without generating a new invoice for the user's next subscription renewal. 

 

I guess my real question is, what is going on here? 

 

 

Screen Shot 2016-08-21 at 12.18.05 PM.png

 

1 REPLY 1
Viktor
Support SME

Re: After a payment is processed, it posts the invoice in Zuora. But a new invoice is not generated.

Hi @Chachi254,

 

I think there are some misunderstandings around this.

 

1., Posting an invoice and taking a payment are two separate processes, one does not happen because of the other. However you can only collect payments for Posted invoices.

 

2., Posting OR paying an invoice won't generate a new invoice - you can generate new invoices by executing Bill Runs.

 

3., The Next Renewal Date shows when / if the Subscription is getting renewed for additional terms, it's not related to the invoice date or the due date.

 

I suggest reviewing the following articles and let us know if you have more questions:

 

https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/G_Bill_Runs

 

https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices

 

https://knowledgecenter.zuora.com/CB_Billing/K_Payment_Operations



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