After a payment is processed, it posts the invoice in Zuora. But a new invoice is not generated.
So, currently we have to manually take payments through Zuora as it hasn't been built into our website UI. If I take a payment in Zuora, it will post the invoice. But the posted invoice is still shown without generating a new invoice for the user's next subscription renewal.
I guess my real question is, what is going on here?
Re: After a payment is processed, it posts the invoice in Zuora. But a new invoice is not generated.
I think there are some misunderstandings around this.
1., Posting an invoice and taking a payment are two separate processes, one does not happen because of the other. However you can only collect payments for Posted invoices.
2., Posting OR paying an invoice won't generate a new invoice - you can generate new invoices by executing Bill Runs.
3., The Next Renewal Date shows when / if the Subscription is getting renewed for additional terms, it's not related to the invoice date or the due date.
I suggest reviewing the following articles and let us know if you have more questions:
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