Happy Business Starts Here

Zuora Support

Error in REST API POST and PUT calls for subscription

Question:

The API calls for POST and PUT, specifically to create a new subscription and renew subscription are not going through with the below error
{
"success": false,
"processId": "BBE41DD76ECA8183",
"reasons": [
{
"code": 51000060,
"message": "The user or account could not be authenticated."
}
]
}
The GET calls for subscription seems to work fine for the same account trying to renew

 

Solution:

The error seems to occur from Avalara Tax Engine.  When checked the Avalara Tax Engine setup, the Connection setup does not seem to be established to Avalara.

 

193545.JPG

 

Also, the error "The user or account could not be authenticated." seems to be related to the below articles from Avalara.

https://help.avalara.com/Avalara_AvaTax_Admin_Console/FAQ/Miscellaneous/Why_am_I_receiving_a_user_co...
https://help.avalara.com/Avalara_AvaTax_Admin_Console/FAQ/Miscellaneous/Why_am_I_receiving_the_follo...
https://help.avalara.com/Avalara_AvaTax_Admin_Console/FAQ/Miscellaneous_FAQs/Why_am_I_getting_the_er...






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √