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Feedback and Idea Evaluation Criteria

  • 1.  Feedback and Idea Evaluation Criteria

    Posted 07-07-2021 15:55
    Edited by Lana Lee 07-07-2021 15:55

    Have an idea for Zuora? We'd love to hear about it! Our Ideas Forum is a great place for you to share your innovative ideas to help us improve our products.


    To make this process effective and transparent, we will be evaluating your ideas and feedback on the following criteria and give feedback accordingly.  We hope that by sharing our general criteria by which we will be evaluating your submitted ideas will help you guide your submissions.  You can expect to receive feedback on your submission from our Product Management team in the form of status changes and follow up comments.


    Submission Criteria


    1. Reach of Impact

    How many customers would benefit?

    How often would they use the suggested feature?

    2. Roadmap Fit

    Does this fit strategically within our current product/service offerings?

    3. Community feedback

    Is this idea getting noticed (via recent votes/comments/kudos)?

    Does the idea have at least 5 votes?

    4. Feasibility

    How long will it take to implement the idea?

    Is there a workaround available today?

    5. Quality of submission

    Is the submission well written and easy to understand?

    Does it contain no more than one idea?

    6. Uniqueness

    Is this a new idea or something that has been submitted already?


    Before posting your idea, search the existing ideas via the search. If it has been submitted before, give your support to it by giving it a Kudo. If your idea has not been submitted, make sure you only include one idea per submission, be as descriptive as possible, and add an image to make it as clear as possible.


    Related article: Have an Idea to Improve Zuora? Heres What Our Product Team is Looking For

    Looking forward to your amazing ideas!