Zuora Announcements

We’re excited to announce our annual customer conference for this year! You're invited to The Journey to Usership, a Day for Zuora Customers on Thursday, September 16, and we'd love to know what topics would be most insightful and exciting for your team at the event.

On June 10th, our Zuora SMEs led an Audit Trail Workshop where customers were able to ask questions and share best practices and tips with each other.

Near the end of each month, we are creating opportunities for our customers to join a co-working session on month-end close where you can work together with other Zuora customers to find out how others are closing their books.  We hope this collaborative format will help you become more adept at closing your books faster and efficiently. 

We’re less than one month away from launching the new Zuora Community and are getting everything ready for our unveiling in July.  You’ll still access the Zuora Community at community.zuora.com, but you'll find quite a few improvements there! 

Learn from our experts and other Zuora customers on how you can reduce the compliance burden at your organization in this workshop focusing on Audit Trail.

We’re always looking for ways to enhance the experience for all of our customers and to provide you with the best tools and resources. That is why we’re excited to announce that we’ll be launching the new virtual Zuora Community this July!

In this Table Talk, we reviewed payment accounting codes, revenue redistribution using mass updater tool and reconciling the payments and gateway report. For more tips, check out Finance’s Greatest Hits in the Community such as How to do Usage Accruals in Zuora Billing.

The month-end close process is something we all must do and there’s nothing more satisfying than closing your books quickly and efficiently where everything is perfectly balanced. 

Learn 4 key tips on how you might become a Zuora Finance pro in this upcoming Table Talk on April 22nd.

Zuora Billing and Revenue together offers a true end-to-end order to revenue solution to power the Subscription Economy. As a Zuora Billing customer, you may be wondering: “Why Zuora Revenue? What does the path look like?” This event aims to demystify the revenue automation for Zuora Billing customers.

It has been brought to our attention that a handful of accounts were created in the Zuora Community on the morning of Tuesday, March 30th, and were then used to private message some of our community members, encouraging them to join a “Cryptorace Society”.

On March 25, 2021 we had a Table Talk on How to Improve Your Collections Strategy.  Below is our presentation, recordings, and questions from each session. 

The Community is here to support you for all of your Collect questions in our discussion forum as well as a space to share your ideas with our product team.  But there’s still no better means of communication than chatting with others face-to-face.

Zuora provides you with the latest in tools and practices to improve your cash flow game. Keep more of the money you would have left on the table otherwise; keep your subscribers from inadvertently churning, so you can sustain and super charge your revenue growth.

Our newly improved Zuora Collect AI springboards you into a higher cash flow position, thereby firming up your customer retention, while unleashing more resources for your business goals.

On February 25, 2021 we had a Table Talk on How to Troubleshoot Your Workflows hosted by the Zuora Community.  Here are the presentation and videos from each session.

Zuora Workflow helps you automate your business processes to avoid doing manual and repetitive tasks. But what happens when your designs aren’t working as expected?

In this “can’t miss” table talk where we’ll share best practices to help keep your Workflow tasks running smoothly.

On January 28, 2021 we had our second Table Talks on How to Make the Most of the Zuora Central Sandbox hosted by the Zuora Community with Zuora subject matter experts.

What if we told you that your environment strategy won’t be a bottleneck anymore? 

Check out this on-demand recording to learn how Zuora Central Sandbox enables you that next level of agility to take on initiatives critical to your subscription business. 

Join us on Thursday, January 28, 2021 as the Zuora Community hosts a Table Talk on Sandbox Strategies.  Bring your questions and share your best practices in this collaborative and supportive environment with other users and Zuora.

Announcing 3 more virtual classes in Zuora University: data query, accounting and finance, and analytics.

At Zuora we value our developers and want to make sure that we are giving you the best experience possible.  To that end, today we are announcing our new API policy, which will make it easier for developers to work with our APIs

Zuora University offers a variety of live courses, each led in real time by a Zuora instructor. While we normally conduct these sessions in-person at Zuora offices around the world, all of our live courses are currently being delivered virtually due to COVID-19 and related travel restrictions. We look forward to offering these courses in-person again in the future.

Zuora Global Support’s number one goal is to provide you with world-class support. When visiting our Support Center, you can now search for answers from our knowledge base articles in the Knowledge Center, Community, Developer Center, and University.  

Zuora has entered a new, strategic partnership with Stripe. As the leader in subscription management, we’ve decided to deepen our partnership and enhance our integration with a leading payments platform in Stripe so that current and future joint customers can truly get the best of both worlds. This partnership will also entail more alignment between our product teams as we elevate Stripe to become one of Zuora’s preferred payment partners. 

On November 19th, the Community launched its Table Talk series on Analytics. We had two sessions with varying questions.  Please see the videos below as well as a snippet of some of the questions that were covered in each session. While each session was only 30-minutes, it was jam-packed with a lot of great information.

“Subscription metrics have always been a pain point. We are excited to see Zuora raise the bar by providing attractive and accessible metrics out-of-the-box with Zuora Analytics.” - Talbot McInnis, Engineering Lead at Control Play

Preparing the right subscription metrics in Zuora is vital to tracking the health of your business, making game-changing business decisions as well as discovering new opportunities to generate revenue.  Join us in this live, interactive workshop with your peers and Zuora SMEs to talk about your subscription metrics.

Exclusive Zuora Customer Live Webcast - November 17th, 2020

If you’ve ever been to a Zuora Subscribed event, you may have visited the “Learners’ Lounge” where attendees chat with fellow Zuora users, product experts, and Zuora SMEs. Live events and conferences are on hold this year, but that doesn’t mean that the conversations have to end.

As you know, Zuora keeps most of your customer data indefinitely which has its pros and cons with respect to usability.  On the one hand, we understand how important it is for our customers to have access to historical data for auditing and compliance purposes. But unless that information is frequently accessed, it has the potential to make things more complex than it ought to be.