kevinsuer Product Team

Product Team

What is driving this seemingly endless string of giveaways by subscription companies? The answer can be summed up in a single, very important metric: Customer Lifetime Value (LTV).

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kevinsuer Product Team

Product Team

It seems like everyday Amazon is adding some new “free” benefit into its popular subscription membership service Amazon Prime -- free videos, free music, free book rentals. The list goes on and on. The same goes for lots of other vanguards of the subscription economy. Google launches a few free apps that make living your life and work just a bit easier; Netflix ships a brand new batch of kids movies that would’ve cost $1000s in Blockbuster rentals back in the 90s; Tesla pushes a few wireless updates and suddenly your car just got better at driving itself. These subscription economy companies are the envy of entrepreneurs everywhere who want to surprise and delight their customers with new and unexpected features and benefits seemingly with a spirit of unbounded generosity.

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Lana Community Manager

Community Manager

Each month, we’ll highlight the most popular content in the Community - from forum discussions to blog posts - which matter most to our customers.

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Lana Community Manager

Community Manager

Introducing Zuora Central

by Community Manager 2 weeks ago - last edited 2 weeks ago

After hearing some fantastic enterprise transformation stories from Caterpillar, GE and Ford at our Subscribed 17 Keynote, this morning I was very happy to announce the launch of Zuora Central, a new hub that orchestrates your entire quote-to-cash process for a dynamic, subscription world. We’ve been working on this new platform for two years, and we think it delivers true business freedom.

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Lana Community Manager

Community Manager

During the Subscribed 2017 keynote yesterday, Zuora CEO Tien Tzuo announced Zuora Central , our brand new platform which functions as the intelligent hub to coordinate all order-to-cash operations for any business looking to succeed in the Subscription Economy !

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Grace Scholar

Scholar

June 2017 RELEASE NOTES HIGHLIGHTS

by Scholar Grace 2 weeks ago - last edited 2 weeks ago

Read all about the new features and enhancements in this month's jam-packed Zuora release! 

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Lana Community Manager

Community Manager

Caterpillar has been in the business of building tractors, engines, and other machinery for over ninety years. But as Caterpillar CEO Jim Umpleby notes, today priorities are shifting towards “what goes around the iron,” or the technology and services that wrap around Caterpillar’s core offerings to drive greater productivity for customers.

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Lana Community Manager

Community Manager

Each year at Subscribed, we recognize a few of our customers in a Customer Awards ceremony. This year, we've selected five winners in five different categories - including the first Community All-Star Award, which was given to Jacob Feisley ("feisley" in the Community) of Appspace.

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Lana Community Manager

Community Manager

A CEO, CIO, and Engineer walk into a room and talk about diversity — sounds like the start of a bad joke, right? But what if we were readily able to have difficult conversations with powerful people?

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Lana Community Manager

Community Manager

Today we’ve very excited to announce that Zuora has officially acquired Leeyo. We’ll be sharing more news at Subscribed next week, but here are some recent press highlights

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Lana Community Manager

Community Manager

The Association for Financial Professionals’ 13th annual Payments Fraud and Control Survey asked finance professionals from across the country about their experiences with fraud and the strategies they are adopting to protect themselves.

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monique Support Team

Support Team

Answers to Commonly Asked Finance Operations Questions

by Support Team 4 weeks ago - last edited 4 weeks ago by Community Manager

As a revenue and finance advocate for Zuora, I’ve helped several customers and partners on the phone, support tickets and the Community with their questions. Given the importance of Finance and Revenue for your business, I’ll be leading a session at Subscribed 2017’s User Summit “Answers to Commonly Asked Finance Operations Questions” where I’ll cover frequently-asked-questions of Zuora’s Finance operations engine

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Lana Community Manager

Community Manager

PTC (Parametric Technology Corporation) is a computer software and services company headquartered outside of Boston, Massachusetts. Founded in 1985, PTC makes a wide variety of CAD and design programs for the industrial manufacturing industry, particularly around the field of connected devices. PTC’s customers design aircraft, plan buildings, make sneakers, build tools, pioneer new medical diagnostic technology, and much, much more.

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Lana Community Manager

Community Manager

Congratulations to Marlene Summers, Vice President, Customer Support Services & Community for Zuora, for being named a Silicon Valley Woman of Influence 2017 by the Silicon Valley Business Journal!

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lukasz Product Team

Product Team

There have never been more ways to pay someone. Mastercard is working on a new system that confirms transactions with selfies using facial scanning technology. Apply Pay is set to launch in the UK in July, joining a crowded European global payments ecosystem. Bitcoin is getting more attention as a result of the Greek crisis. These new technologies will join the roughly 200 different types of electronic payment methods that currently permeate our world. With so many options and use cases, it can be daunting for any global business to select the right payment methods.

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Lana Community Manager

Community Manager

7 Reasons to Attend Subscribed 2017

by Community Manager on ‎05-15-2017 05:30 AM - last edited 3 weeks ago

There’s no doubt that Subscribed is the #1 event to attend if you’d like your company to thrive in this ever-changing economy. Even if you’re a Subscribed veteran, there’s always something new to learn...but what’s different at this year’s Subscribed?

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Grace Scholar

Scholar

May 2017 Release Notes Highlights

by Scholar Grace ‎05-11-2017 10:09 PM - edited ‎05-11-2017 10:10 PM

Read all about the new features and enhancements in this month's jam-packed Zuora release! Here are some highlights:

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marlene Community Manager

Community Manager

We have exciting news to share. Today we proudly announced that  Zuora has signed a definitive agreement to acquire Leeyo Software Inc.Leeyo’s RevPro product is the world’s most advanced solution for automated revenue recognition.

 

 

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Lana Community Manager

Community Manager

The Basics of Subscriber Management

by Community Manager on ‎05-09-2017 01:23 PM

This guide covers the basic system requirements for subscriber management within an agile, responsive relationship business management platform. While it starts with some obvious fundamentals, we get into a number of variables later in the guide.

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Lana Community Manager

Community Manager

Zuora hosts one-of-a-kind thought leadership forum with featured keynotes by Caterpillar, Fender, Ford, GE and IDEO

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PossibilIT Tutor

Tutor

[GUEST BLOG] Subscriptions, a Business Model with Happy Paying Customers

by Tutor PossibilIT on ‎05-02-2017 07:54 PM - last edited on ‎05-09-2017 02:29 PM by Community Manager

Paying methods can be divided into three categories: pay before, pay now and pay later. Payment by payment cheques, direct-debit, cash, debit (paying by switch cards) and credit cards were the ways one could pay for a purchase made.

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Lana Community Manager

Community Manager

Community Hot Topics from April 2017

by Community Manager on ‎05-01-2017 10:35 AM

Each month, we’ll highlight the most popular content in the Community - from forum discussions to blog posts - which matter most to our customers.

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Lana Community Manager

Community Manager

Leeyo Software, the leading provider of solutions for revenue recognition automation and management—and a Gold Partner Sponsor of our upcoming Subscribed San Francisco 2017—explains why your ERP system is insufficient for Rev Rec.

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Grace Scholar

Scholar

April 2017 Release Notes Highlights

by Scholar Grace on ‎04-24-2017 06:36 PM

Read all about the new features and enhancements in this month's jam-packed Zuora release! Here are some highlights:

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Lana Community Manager

Community Manager

[REMINDER] OpenOffice Deprecation

by Community Manager ‎04-20-2017 10:38 AM - edited ‎04-20-2017 10:40 AM

This is a quick reminder that our legacy invoice PDF generation service will be deprecated and taken offline June 30, 2017. You still have some time to take the required step to switch your tenant to use our new PDF generation service by updating your invoice PDF templates.

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Lana Community Manager

Community Manager

Happy to announce that we have three new user groups here in the Community: Connect, Developer and Community Advocates. Each of these groups are great ways to provide feedback, ask questions and interact with others.

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anly Savvy Scholar ZEO

Savvy Scholar ZEO

Coming in Spring 2017, we're launching the next leap forward in Subscription Order Management and you're the first to know! Today, Zuora is the only solution that lets you make multiple subscription changes without disrupting billing.

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Lana Community Manager

Community Manager

From our first ever User Summit to our Connor Group ASC 606 Revenue Rec hands-on workshop, Subscribed 2017 in San Francisco is the hottest ticket in town and the Zuora Community is giving our members a chance to win a free full-access pass to Subscribed.

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Lana Community Manager

Community Manager

At this year's Subscribed 2017 we’re featuring four focused tracks to help lead you to success.

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marlene Community Manager

Community Manager

Improving Efficiencies Through Inter-Team Utilization

by Community Manager ‎04-14-2017 06:29 AM - edited ‎04-16-2017 07:37 PM

Rebuilding an organization after experiencing a headcount loss can be a daunting task. In June 2015, I lost both of my regional support first line managers located in the Beijing and Foster City offices and inherited 22 direct reports. By 2016, the support organization had three support centers and by the end of 2016, we were a four function organization: Support, Community, Documentation, Customer Advocacy. Getting to this stage wasn’t easy and the secret is in the special sauce…

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