Zuora Announcements

The Configurable UI initiative will empower admins to rearrange the page layout of delivered List & Detail views in the application. Initial scope of capabilities include show/hide & reorder fields, create field groupings, and display related data. The first release will be for Custom Objects, followed shortly after by key pages of the Zuora Billing application. 

As we develop this experience, we are looking for customers to join our Design Partner Program.

You can now provide feedback in the Knowledge Center and Developer Center using a new Feedback button.

I’m excited to announce Zuora’s new advocacy program which has been created just for you - our customers. As a program participant, you’ll not only be able to connect with future Zuora customers but also have access to our award-winning marketing team and some additional perks along the way! 

Starting September 30th, 2020, we will be changing our payment processor for ACH collections. Our new processor, GoCardless (Company ID 0514670203), will be processing all ACH collections from this date. You can read their privacy notice at gocardless.com/privacy.

Zuora’s U.S. Support Team has been recognized by International Business Award for “Customer Service Department of the Year” for 2020.

Do you want to learn how best in class subscription companies lock in more revenue upfront? The answer is simple: ramp deals. But the solution surprisingly isn’t so simple for the rest of the market. We’re excited to unveil Zuora’s brand new Quote to Revenue Ramp deal functionality that not only allows you to book more revenue upfront, but also manage all the complexities that follow from order to revenue.

Did you know that companies leveraging a combination of recurring and usage pricing grew 30% faster than those who don’t have usage pricing? Our Subscribed Institute has been benchmarking the most successful subscription business growth patterns over the last decade and that’s why we’re excited to share with you about all of our newest usage charge models!

Seeing something new in your left navigation bar?  You now have access to Analytics!  (Not seeing it yet?  Learn more about Analytics permissions here.) We’re excited to bring you industry-leading subscription analytics, verified by the Subscribed Institute.

Zuora University is offering “Zuora Billing Launch: New Features Workshop”. It’s available in different timezones all through September. This course is available for free to all customers (only) who can register here. 

I’m excited to announce native ramp deals, an enhanced Orders experience, and Orders harmonization are now generally available! 

We’re incredibly excited to unveil our newest application, Zuora Analytics, and major enhancements to Zuora Billing, accelerating your ability to monetize, orchestrate, and analyze the growth of your subscription business

The Zuora Documentation team just published a new set of API guides that cover 18 API use cases. You can find the new API guides at https://www.zuora.com/developer/api-guides/

A few months ago, my team and I gave birth to the idea of setting up something like a Zuora user group, in which Zuora customers from the DACH area can exchange information about features, developments and general handling of Zuora and, for example, share solutions to problems other DACH customers might encounter.

The Zuora Community has had nearly the same look since we launched in 2016, and now we thought we’d give it a small makeover.  Our product line has expanded significantly since then, and we want you to be able to seamlessly navigate, find solutions, share ideas, join user groups, and more.

Here are some things you’ll see with our redesign:

In times of unpredictability, we have seen countless subscription companies like yours make decisions to do what’s best for your subscribers.  What we’ve observed is both uplifting and promising.  Not only have you proven that the subscription model is resilient, but also as a community, you put your customers first.

To continue to help you put your customers first, we’re excited to announce the launch of the Next Generation Zuora Central Platform, empowering you with a standard set of tools to make it faster and easier for you to extend Zuora application functionality.

As companies adjust to COVID-19, revenue is a lagging indicator of the impact on your business. It’s now as important as ever to report on these impacts accurately so that you can leverage this data to make strategic financial decisions.

For customers using Zuora Revenue (formerly known as RevPro), there is an array of data and reports available to help you understand and analyze the data. In this session, we’ll show you how to use this information.

We plan to roll out a federated search in the Knowledge Center tomorrow (May 8). When you visit the Knowledge Center, you’ll be able to search across the Knowledge Center, Zuora Community, and API Reference.

Join us on the 12th May at 11:00 AM CEST, with our guest speaker Paul Brown, Senior Engineering Expert at The Guardian, as we discuss key monetization strategies to succeed in an environment of ever-evolving consumer demand.

Being efficient is now more important than ever.  But you can automate your processes in Zuora and save precious time.

As companies adjust to COVID-19, teams are asked to re-evaluate operations and answer the question “Is this the best way to do this?”.  Cutting costs and trimming the excess is something we’re seeing across the board.  “Only the essentials” applies for our personal and business lives.

On May 5th at 11:00 AM CEST, our France Chapter is holding its first  virtual Community Chapter event on Zuora Quotes hosted by Saïd Chiadmi, senior consultant with Easyfront Consulting. 

In 2019, we launched Community Chapters, which are user-led groups in different areas of the world. Normally events would be held in person, but due to current health restrictions, Chapter Leaders will now be hosting virtual events starting in May 2020.  That means that no matter where you are in the world, as long as you can log into the webinar, you can join and participate in a Chapter discussion.

Today, we are excited to announce that Zuora Revenue, powered by RevPro® is now generally available for purchase!  Zuora Revenue is a new release of the product formerly known as RevPro. 

If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that. Learn how to take advantage of Zuora’s pricing update capabilities.  Early movers such as Zoom were able to quickly update pricing en masse and push new offerings to market.

We are launching Zuora Revenue, the latest release of RevPro, which will be generally available for all our existing and new Zuora Billing customers on April 15th.

On Thursday, April 2nd, Zuora hosted the second topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

On Wednesday, April 1st, Zuora hosted the first topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

As the coronavirus (COVID-19) continues to spread, we’re seeing trends in how subscription companies are reacting and adapting for their customers. What we’ve observed so far is both uplifting and promising that the wider subscription community can learn from one another in this situation.  To bring the Subscribed community together, we’re hosting a series of Customer Webcasts and Open Office Hours for Zuora customers on timely topics.

We have three priorities guiding our decisions during this time of uncertainty with COVID-19: to keep our employees safe, to continue to serve our customers and partners, and to do our part in preventing the spread of the virus. Here are some answers to questions from our customer community.

As of Sept 2019, we introduced the capability to remove the dependency of generating Order Metrics from the creation of the Order itself.

We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.