Zuora Announcements

Join us on Thursday, January 28, 2021 as the Zuora Community hosts a Table Talk on Sandbox Strategies.  Bring your questions and share your best practices in this collaborative and supportive environment with other users and Zuora.

Announcing 3 more virtual classes in Zuora University: data query, accounting and finance, and analytics.

At Zuora we value our developers and want to make sure that we are giving you the best experience possible.  To that end, today we are announcing our new API policy, which will make it easier for developers to work with our APIs

Zuora University offers a variety of live courses, each led in real time by a Zuora instructor. While we normally conduct these sessions in-person at Zuora offices around the world, all of our live courses are currently being delivered virtually due to COVID-19 and related travel restrictions. We look forward to offering these courses in-person again in the future.

Zuora Global Support’s number one goal is to provide you with world-class support. When visiting our Support Center, you can now search for answers from our knowledge base articles in the Knowledge Center, Community, Developer Center, and University.  

Zuora has entered a new, strategic partnership with Stripe. As the leader in subscription management, we’ve decided to deepen our partnership and enhance our integration with a leading payments platform in Stripe so that current and future joint customers can truly get the best of both worlds. This partnership will also entail more alignment between our product teams as we elevate Stripe to become one of Zuora’s preferred payment partners. 

On November 19th, the Community launched its Table Talk series on Analytics. We had two sessions with varying questions.  Please see the videos below as well as a snippet of some of the questions that were covered in each session. While each session was only 30-minutes, it was jam-packed with a lot of great information.

“Subscription metrics have always been a pain point. We are excited to see Zuora raise the bar by providing attractive and accessible metrics out-of-the-box with Zuora Analytics.” - Talbot McInnis, Engineering Lead at Control Play

Preparing the right subscription metrics in Zuora is vital to tracking the health of your business, making game-changing business decisions as well as discovering new opportunities to generate revenue.  Join us in this live, interactive workshop with your peers and Zuora SMEs to talk about your subscription metrics.

Exclusive Zuora Customer Live Webcast - November 17th, 2020

If you’ve ever been to a Zuora Subscribed event, you may have visited the “Learners’ Lounge” where attendees chat with fellow Zuora users, product experts, and Zuora SMEs. Live events and conferences are on hold this year, but that doesn’t mean that the conversations have to end.

As you know, Zuora keeps most of your customer data indefinitely which has its pros and cons with respect to usability.  On the one hand, we understand how important it is for our customers to have access to historical data for auditing and compliance purposes. But unless that information is frequently accessed, it has the potential to make things more complex than it ought to be.

The Configurable UI initiative will empower admins to rearrange the page layout of delivered List & Detail views in the application. Initial scope of capabilities include show/hide & reorder fields, create field groupings, and display related data. The first release will be for Custom Objects, followed shortly after by key pages of the Zuora Billing application. 

As we develop this experience, we are looking for customers to join our Design Partner Program.

You can now provide feedback in the Knowledge Center and Developer Center using a new Feedback button.

I’m excited to announce Zuora’s new advocacy program which has been created just for you - our customers. As a program participant, you’ll not only be able to connect with future Zuora customers but also have access to our award-winning marketing team and some additional perks along the way! 

Starting September 30th, 2020, we will be changing our payment processor for ACH collections. Our new processor, GoCardless (Company ID 0514670203), will be processing all ACH collections from this date. You can read their privacy notice at gocardless.com/privacy.

Zuora’s U.S. Support Team has been recognized by International Business Award for “Customer Service Department of the Year” for 2020.

Do you want to learn how best in class subscription companies lock in more revenue upfront? The answer is simple: ramp deals. But the solution surprisingly isn’t so simple for the rest of the market. We’re excited to unveil Zuora’s brand new Quote to Revenue Ramp deal functionality that not only allows you to book more revenue upfront, but also manage all the complexities that follow from order to revenue.

Did you know that companies leveraging a combination of recurring and usage pricing grew 30% faster than those who don’t have usage pricing? Our Subscribed Institute has been benchmarking the most successful subscription business growth patterns over the last decade and that’s why we’re excited to share with you about all of our newest usage charge models!

Seeing something new in your left navigation bar?  You now have access to Analytics!  (Not seeing it yet?  Learn more about Analytics permissions here.) We’re excited to bring you industry-leading subscription analytics, verified by the Subscribed Institute.

Zuora University is offering “Zuora Billing Launch: New Features Workshop”. It’s available in different timezones all through September. This course is available for free to all customers (only) who can register here. 

I’m excited to announce native ramp deals, an enhanced Orders experience, and Orders harmonization are now generally available! 

We’re incredibly excited to unveil our newest application, Zuora Analytics, and major enhancements to Zuora Billing, accelerating your ability to monetize, orchestrate, and analyze the growth of your subscription business

The Zuora Documentation team just published a new set of API guides that cover 18 API use cases. You can find the new API guides at https://www.zuora.com/developer/api-guides/

A few months ago, my team and I gave birth to the idea of setting up something like a Zuora user group, in which Zuora customers from the DACH area can exchange information about features, developments and general handling of Zuora and, for example, share solutions to problems other DACH customers might encounter.

The Zuora Community has had nearly the same look since we launched in 2016, and now we thought we’d give it a small makeover.  Our product line has expanded significantly since then, and we want you to be able to seamlessly navigate, find solutions, share ideas, join user groups, and more.

Here are some things you’ll see with our redesign:

In times of unpredictability, we have seen countless subscription companies like yours make decisions to do what’s best for your subscribers.  What we’ve observed is both uplifting and promising.  Not only have you proven that the subscription model is resilient, but also as a community, you put your customers first.

To continue to help you put your customers first, we’re excited to announce the launch of the Next Generation Zuora Central Platform, empowering you with a standard set of tools to make it faster and easier for you to extend Zuora application functionality.

As companies adjust to COVID-19, revenue is a lagging indicator of the impact on your business. It’s now as important as ever to report on these impacts accurately so that you can leverage this data to make strategic financial decisions.

For customers using Zuora Revenue (formerly known as RevPro), there is an array of data and reports available to help you understand and analyze the data. In this session, we’ll show you how to use this information.

We plan to roll out a federated search in the Knowledge Center tomorrow (May 8). When you visit the Knowledge Center, you’ll be able to search across the Knowledge Center, Zuora Community, and API Reference.