Happy Business Starts Here

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In times of unpredictability, we have seen countless subscription companies like yours make decisions to do what’s best for your subscribers.  What we’ve observed is both uplifting and promising.  Not only have you proven that the subscription model is resilient, but also as a community, you put your customers first.

 

To continue to help you put your customers first, we’re excited to announce the launch of the Next Generation Zuora Central Platform, empowering you with a standard set of tools to make it faster and easier for you to extend Zuora application functionality.

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As companies adjust to COVID-19, revenue is a lagging indicator of the impact on your business. It’s now as important as ever to report on these impacts accurately so that you can leverage this data to make strategic financial decisions.

 

For customers using Zuora Revenue (formerly known as RevPro), there is an array of data and reports available to help you understand and analyze the data. In this session, we’ll show you how to use this information.

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We plan to roll out a federated search in the Knowledge Center tomorrow (May 8). When you visit the Knowledge Center, you’ll be able to search across the Knowledge Center, Zuora Community, and API Reference.

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Join us on the 12th May at 11:00 AM CEST, with our guest speaker Paul Brown, Senior Engineering Expert at The Guardian, as we discuss key monetization strategies to succeed in an environment of ever-evolving consumer demand.

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Being efficient is now more important than ever.  But you can automate your processes in Zuora and save precious time.

 

As companies adjust to COVID-19, teams are asked to re-evaluate operations and answer the question “Is this the best way to do this?”.  Cutting costs and trimming the excess is something we’re seeing across the board.  “Only the essentials” applies for our personal and business lives.

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On May 5th at 11:00 AM CEST, our France Chapter is holding its first  virtual Community Chapter event on Zuora Quotes hosted by Saïd Chiadmi, senior consultant with Easyfront Consulting. 

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In 2019, we launched Community Chapters, which are user-led groups in different areas of the world. Normally events would be held in person, but due to current health restrictions, Chapter Leaders will now be hosting virtual events starting in May 2020.  That means that no matter where you are in the world, as long as you can log into the webinar, you can join and participate in a Chapter discussion.

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Today, we are excited to announce that Zuora Revenue, powered by RevPro® is now generally available for purchase!  Zuora Revenue is a new release of the product formerly known as RevPro. 

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If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that. Learn how to take advantage of Zuora’s pricing update capabilities.  Early movers such as Zoom were able to quickly update pricing en masse and push new offerings to market.

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We are launching Zuora Revenue, the latest release of RevPro, which will be generally available for all our existing and new Zuora Billing customers on April 15th.

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On Thursday, April 2nd, Zuora hosted the second topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

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On Wednesday, April 1st, Zuora hosted the first topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

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As the coronavirus (COVID-19) continues to spread, we’re seeing trends in how subscription companies are reacting and adapting for their customers. What we’ve observed so far is both uplifting and promising that the wider subscription community can learn from one another in this situation.  To bring the Subscribed community together, we’re hosting a series of Customer Webcasts and Open Office Hours for Zuora customers on timely topics.

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We have three priorities guiding our decisions during this time of uncertainty with COVID-19: to keep our employees safe, to continue to serve our customers and partners, and to do our part in preventing the spread of the virus. Here are some answers to questions from our customer community.

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As of Sept 2019, we introduced the capability to remove the dependency of generating Order Metrics from the creation of the Order itself.

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We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.

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We just upgraded our Knowledge Center to a new responsive version. Texts, tables, and images in Knowledge Center articles are now automatically optimized for different screen sizes.

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04/17/20 Update: “The effective date of the requirement to support an enhanced descriptor for the first transaction at the end of a trial or discounted promotional period will be postponed to 17 April 2021. Acquirers do not need to submit waiver requests for delaying implementation of the enhanced descriptor during this time.” 

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On average, the Zuora Community sees about 24,000 visits and close to 2500 searches each month. There’s a ton of helpful content here, and we’re here to help you find the right post as soon as possible so that you can get your answer or add onto an existing question.

 

To help streamline the Community’s content in search results, we’re introducing pre-defined labels and are disabling post tags.

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Until now, maintenance notifications have been posted in the Release Notifications area in Community.  All Zuora maintenance notifications will now be two new areas: Maintenance Notifications and RevPro Notifications.  

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The Zuora Community is here to help make you successful by asking and receiving answers to questions, share your use cases with our product teams to influence the product roadmap, and join user groups to discuss topics with others who share your role or level of expertise.

 

But what about discussions beyond your day-to-day tasks such as scaling your career as a Zuora expert in your field?

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On October 24th, I was co-host along with Adnan Lapamuk of the inaugural Zuora San Diego Community Chapter. We had 5 attendees from CardConnect, Measurbl and PeakCommerce meet at the One American Plaza building near Little Italy.

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We have two new groups in the Bay Area located in San Francisco and the South Bay! Meet our 3 Chapter Leaders from Optimizely, BlueJeans and Box who will be organizing Zuora Community Chapter events in their respective areas.

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Tutor
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Last week on October 16th, I hosted the very first Zuora Community Chapter at Invoca’s Santa Barbara location with 6 attendees who arrived promptly at 6:00 pm ready to engage in all topics Zuora! It was a diverse group representing some of the largest technology companies in the Santa Barbara area: Procore, Appfolio, LogicMonitor and Invoca. 

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This month’s update covers four Chapter events happening in October. So if you’re in any of these areas, join the group and meet some fellow Zuora users to “talk shop”.

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Subscribed London is only for one day, and we want to make sure that you don’t miss out on anything next Thursday, October 3rd at the Tobacco Dock.

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It's not too late to join us at Subscribed London on October 3rd! Check out our latest agenda.

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For customers using Zuora Dashboard, we are excited to let you know that we recently released a new feature that complements the Dashboard called Explorer.

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Running into issues with PSD2 and SCA?  We have a new Community group where you can ask questions, get help from others who are running into the same problems and also get updates.

 

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Very rarely can you get an exclusive 45-minute 1-on-1 mentor session with a Zuora product expert, and we’re providing that resource for FREE at Subscribed London. 

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