Zuora Announcements

As the coronavirus (COVID-19) continues to spread, we’re seeing trends in how subscription companies are reacting and adapting for their customers. What we’ve observed so far is both uplifting and promising that the wider subscription community can learn from one another in this situation.  To bring the Subscribed community together, we’re hosting three topic-specific webcasts and open office hours in early April for Zuora customers.

We have three priorities guiding our decisions during this time of uncertainty with COVID-19: to keep our employees safe, to continue to serve our customers and partners, and to do our part in preventing the spread of the virus. Here are some answers to questions from our customer community.

As of Sept 2019, we introduced the capability to remove the dependency of generating Order Metrics from the creation of the Order itself.

We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.

We just upgraded our Knowledge Center to a new responsive version. Texts, tables, and images in Knowledge Center articles are now automatically optimized for different screen sizes.

For Customers Facing Large Amount of Chargebacks on Free Trial Subscription Products

As of April 18, 2020, Visa will be updating Dispute Conditions under section 13.5 - Misrepresentation. For reference, see the official Visa notice here. This reminder is designed to help protect Card Holders “by providing clearer information, enabling them to identify, recognize and take on subscription transactions, and reducing the number of transactions that result in disputes.” If you are not facing a large amount of chargebacks on your free trial subscriptions, you are most likely in good standing and will not be heavily impacted by this reminder. 

On average, the Zuora Community sees about 24,000 visits and close to 2500 searches each month. There’s a ton of helpful content here, and we’re here to help you find the right post as soon as possible so that you can get your answer or add onto an existing question.

To help streamline the Community’s content in search results, we’re introducing pre-defined labels and are disabling post tags.

Until now, maintenance notifications have been posted in the Release Notifications area in Community.  All Zuora maintenance notifications will now be two new areas: Maintenance Notifications and RevPro Notifications.  

The Zuora Community is here to help make you successful by asking and receiving answers to questions, share your use cases with our product teams to influence the product roadmap, and join user groups to discuss topics with others who share your role or level of expertise.

But what about discussions beyond your day-to-day tasks such as scaling your career as a Zuora expert in your field?

On October 24th, I was co-host along with Adnan Lapamuk of the inaugural Zuora San Diego Community Chapter. We had 5 attendees from CardConnect, Measurbl and PeakCommerce meet at the One American Plaza building near Little Italy.

We have two new groups in the Bay Area located in San Francisco and the South Bay! Meet our 3 Chapter Leaders from Optimizely, BlueJeans and Box who will be organizing Zuora Community Chapter events in their respective areas.

Last week on October 16th, I hosted the very first Zuora Community Chapter at Invoca’s Santa Barbara location with 6 attendees who arrived promptly at 6:00 pm ready to engage in all topics Zuora! It was a diverse group representing some of the largest technology companies in the Santa Barbara area: Procore, Appfolio, LogicMonitor and Invoca. 

This month’s update covers four Chapter events happening in October. So if you’re in any of these areas, join the group and meet some fellow Zuora users to “talk shop”.

Subscribed London is only for one day, and we want to make sure that you don’t miss out on anything next Thursday, October 3rd at the Tobacco Dock.

It's not too late to join us at Subscribed London on October 3rd! Check out our latest agenda.

For customers using Zuora Dashboard, we are excited to let you know that we recently released a new feature that complements the Dashboard called Explorer.

Running into issues with PSD2 and SCA?  We have a new Community group where you can ask questions, get help from others who are running into the same problems and also get updates.

Very rarely can you get an exclusive 45-minute 1-on-1 mentor session with a Zuora product expert, and we’re providing that resource for FREE at Subscribed London. 

After an amazing Subscribed San Francisco this past June, the Zuora Community team returns to Subscribed London on Thursday, 3 October 2019, providing access to Zuora’s crème de la crème in the Learners’ Lounge.

Welcome to the first of many updates about our new Zuora Community Chapters! I’ve got big news to share: we’ve just launched new chapters organized by Zuora users just like you!

Come celebrate our Summer 2019 Product Launch with demos, drinks, snacks and good company.

At Subscribed San Francisco, we introduced Zuora Labs, an area for developers to get an early look at the latest Zuora platform features.

We understand that not everyone could attend Subscribed San Francisco in early June to hear the latest news with our products. That’s why we’re bringing part of Subscribed SF to you in our Summer 2019 Product Launch Webinar where we’ll reveal the latest with the Zuora Central Platform, Subscriber Portal, Collect and more.

This community post will help our customers understand the new PSD2 regulation, how it impacts them, and what they need to do to prepare.

Over the years, Community members have asked to meet other users in their respective locations or roles. To help our customers improve their use and experience of Zuora to solve real business problems, I’m excited to announce the launch of Zuora Community Chapters that will be led and driven by Zuora users like yourself.

If you are the only Zuora administrator in your company, being a team of one can be challenging since you don’t have anyone else to toss ideas around with. 

One of the most important parts of Zuora Collect is the Configurable Payment Retry feature. This video demos how Configurable Payment Retry can be leveraged to reduce involuntary churn.

If your business is constantly dealing with credit card transaction errors and involuntary churn then you’re not alone. Before Zuora Collect, TheStreet had a homegrown credit card processing system that had a 40% success rate. Watch the video below to see how Zuora Collect changed that.

Another Subscribed San Francisco is down in the books! From a Community standpoint, what’s especially notable about this year’s event is that we were able to roll out the red carpet for 25 Community VIPs