Happy Business Starts Here

Zuora’s Community Chapter Program Kicks Off in Santa Barbara


Last week on October 16th, I hosted the very first Zuora Community Chapter at Invoca’s Santa Barbara location with 6 attendees who arrived promptly at 6:00 pm ready to engage in all topics Zuora! It was a diverse group representing some of the largest technology companies in the Santa Barbara area: Procore, Appfolio, LogicMonitor and Invoca. 


Santa Barbara ViewSanta Barbara View


At our inaugural meeting, we applied Lean Coffee where attending members built the agenda, and began the discussion. For 3 minutes, we create topics to discuss and group them together e.g. ‘Orders’ or ‘Dunning’.  We then discussed and shared on that topic for about 3 minutes each, and once the topic was generally exhausted, we moved onto the next topic. 


Invoca Meeting AreaInvoca Meeting Area


Our Lean Coffee session was really productive in the 60 minutes we time-boxed with 6 discussed themes and an additional 6 themes we’d like to talk more about at future events.


Discussed topics that we may explore further:


  • Order / Amendment subscriptions

  • Localization and Multi-Entity

  • Payment Portal

  • Parent / Child as well as Partner hierarchies

  • Milestone Billing

  • SaaS Metrics


Suggested topics for future meetups:


  • CPQ - Lessons learned

  • Revenue Recognition

  • Collection / Dunning best practices

  • Refunds

  • Selling Zuora to the CFO - Cost model and business benefit


Before wrapping up the meetup, we decided to

  • Meet monthly on the 3rd Wednesday,

  • Have members to present on a topic: “Solutions and Learnings”

  • Request Zuora to attend and present best practices, e.g. ‘Order/Amendment subscriptions’ and ‘Localization and Multi-entity’.


At the end of the event, we all agreed that the Chapter Meetup was valuable and we’re excited to meet again next month.


Learn More about Zuora Community Chapters

Meet other Zuora users in your area by joining a Zuora Community Chapter. What better way to learn about and share use cases and best practices than with other Zuora customers like yourself.


New groups are forming in Texas and California, while other customers have expressed interest in London, Manila and on the East Coast. So if you don’t see a Chapter in your area, consider leading one by filling out this form


Don’t use Zuora alone...signup today!