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Wei Wei

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SYSTEM MAINTENANCE - ZUORA BILLING SANDBOX ENVIRONMENTS - Saturday November 7, 2020

Posted By Wei Wei 11-05-2020 16:52
Found In Egroup: Maintenance Notifications \ view thread
Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s), and prevent downtime resulting from faulty or failing systems. This is ...

[Notice] Maintenance to Remove Unused SSL Certificate for Select API Sandbox Zuora Endpoints

Posted By Wei Wei 09-26-2020 17:54
Found In Egroup: Maintenance Notifications \ view thread
We are removing an unused Server SSL certificate for the endpoint sandbox.na.zuora.com which is expiring on 09/27/2020 4:59 PM PDT / 11:59 GMT. Which endpoints does this impact? sandbox.na.zuora.com Only an unused Server certificate will be removed. The endpoint will ...

[Notice] Zuora Marketplace Apps maintenance Monday August 24, 2020 6:00 AM to 7:00 AM PDT

Posted By Wei Wei 08-20-2020 17:56
Found In Egroup: Maintenance Notifications \ view thread
We will be performing a required maintenance to our Marketplace Apps (except Workflow) to address a minor issue, which is not currently impacting the service. This change is not expected to cause impact or disruption to the services in question and we will have our Engineering teams monitoring this throughout ...

SCHEDULED MAINTENANCE ON AMERICAS - US HOSTED PRODUCTION ENVIRONMENT Saturday July 25th, 2020 19:00

Posted By Wei Wei 07-01-2020 20:32
Found In Egroup: Maintenance Notifications \ view thread
Maintenance Window: 19:00 PDT - 21:00 PDT on Saturday July 25th, 2020 Environment Affected: US Hosted Production EnvironmentThis is a notice that we will be performing an upgrade maintenance on our network Load Balancers on Saturday 25th starting at 19:00 PDT. During the maintenance window, an ...

[NOTICE] EMERGENCY MAINTENANCE for (www,rest,static).zuora.com @ 6pm PT- 8pm PT Thursday 1/16/20

Posted By Wei Wei 01-17-2020 01:02
Found In Egroup: Maintenance Notifications \ view thread
The maintenance has been completed.

[NOTICE] EMERGENCY MAINTENANCE for (www,rest,static).zuora.com @ 6pm PT- 8pm PT Thursday 1/16/20

Posted By Wei Wei 01-16-2020 23:14
Found In Egroup: Maintenance Notifications \ view thread
The maintenance has started.

[NOTICE] EMERGENCY MAINTENANCE for (www,rest,static).zuora.com @ 6pm PT- 8pm PT Thursday 1/16/20

Posted By Wei Wei 01-14-2020 21:15
Found In Egroup: Maintenance Notifications \ view thread
Emergency maintenance work will be performed from 6pm PT- 8pm PT on Thursday 1/16/20 to address unexpected behavior in our CDN configuration for (www,rest,static).zuora.com. This maintenance work will resolve critical performance issues that have recently impacted the service. No downtime ...

ROUTINE MAINTENANCE SANDBOX ENVIRONMENTS ONLY

Posted By Wei Wei 08-05-2019 18:43
Found In Egroup: Maintenance Notifications \ view thread
We will be conducting a routine maintenance in our SANDBOX environments at below time and date - From 11:00 AM to 12:00 AM PDT, 06 August 2019 EU SANDBOX From 5:00 PM to 6:00 AM PDT, 07 August 2019 NA SANDBOX Customers might experience delays in product areas such as Invoice generation, ...

[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

Posted By Wei Wei 10-24-2018 01:04
Found In Egroup: Maintenance Notifications \ view thread
Final update - Maintenance is now fully completed with our internal teams still being on proactive monitoring. Please reach out to Support at support@zuora.com should you expereince any issues.

[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

Posted By Wei Wei 10-24-2018 00:09
Found In Egroup: Maintenance Notifications \ view thread
Update - all functionalities have been fully validated and tested. Will continue proactive monitoring for the next 2 hours.

[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

Posted By Wei Wei 10-23-2018 23:56
Found In Egroup: Maintenance Notifications \ view thread
Update - maintenance was started as planned. We are now at validation stage and will keep this post updated.

[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

Posted By Wei Wei 10-21-2018 14:37
Found In Egroup: Maintenance Notifications \ view thread
We have an emergency maintenance scheduled for Tuesday October 23, 2018 FROM 7:00PM UNTIL 11:00PM PDT, when we will be performing a critical preventative maintenance on our Storage system. We are reserving a 4-hour window during which most time is in validation, with the actual work time estimated to ...

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-18-2018 02:35
Found In Egroup: Maintenance Notifications \ view thread
Last update - the deployment has now been completed and all tests have been passed. Thank you again for your patience during this maintenance.

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-18-2018 02:07
Found In Egroup: Maintenance Notifications \ view thread
Update - deployment is still very much ongoing, good progresses being made. Update again once it's completed.

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-18-2018 00:35
Found In Egroup: Maintenance Notifications \ view thread
Update - deployment is happening right now, with further update to confirm its completion in due course. Thank you for bearing with us.

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-18-2018 00:20
Found In Egroup: Maintenance Notifications \ view thread
Update - Deployment is about to get underway. Stay tuned for further progress reports.

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-17-2018 20:09
Found In Egroup: Maintenance Notifications \ view thread
Update - We will deploy a fix at 8pm PST today, Wednesday 17 Oct, anticipating a downtime up to 30 minutes.

[Resolved] Zuora PCEs and Avalara Test Environment connection issue

Posted By Wei Wei 10-17-2018 17:12
Found In Egroup: Maintenance Notifications \ view thread
For a subset of customers who use the Avalara Tax Engine in their Production Copy Environment (aka PCE or Services Environment), we have discovered some customers may be experiencing connection issue with the Avalara taxation test service. This issue impacts only PCE - all other environments are not ...

EMERGENCY MAINTENANCE FOR "PRODUCTION COPY" (SERVICES) ENVIRONMENTS

Posted By Wei Wei 01-08-2018 19:51
Found In Egroup: Maintenance Notifications \ view thread
Thanks for the update. I'm still getting a 503 when I try to access https://services41.zuora.com. Did the URL change?

EMERGENCY MAINTENANCE FOR "PRODUCTION COPY" (SERVICES) ENVIRONMENTS

Posted By Wei Wei 01-08-2018 19:48
Found In Egroup: Maintenance Notifications \ view thread
The services had been restroed during the above cited window. We don't have SLA on Product Copy Environments.