Blogs

As subscription businesses, giving customers the flexibility to suspend and later renew their subscriptions is always a good strategy. In fact, we've seen that companies offering the option to suspend and resume have an average churn rate of 25%, as compared to 30% churn rate for those that do not. That means saving one in six would-be customer churns! And in the new reality of COVID-19, this strategy is more important than ever. If your company doesn't offer the flexibility to pause a subscription yet, this is a good chance to help your customers and keep them! On Wednesday, April 1st, Zuora hosted the first topic in our series of webcasts and open office ...

If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that. With the need to stay from home, certain digital subscriptions will be in high demand web conferencing tools, homeschool educational offerings, internet packages, news apps, workout apps, and online entertainment are a few that we've already witnessed. Zoom, for example, removed usage limits for certain countries and opened up its platform to offer a free K-12 School Program for students learning from home. If you're considering a similar response to COVID-19, learn how to take advantage of Zuora's pricing update capabilities. Early movers ...

Do you want to learn how best in class subscription companies lock in more revenue upfront? The answer is simple: ramp deals. But the solution surprisingly isn't so simple for the rest of the market. We're excited to unveil Zuora's brand new Quote to Revenue Ramp deal functionality that not only allows you to book more revenue upfront, but also manage all the complexities that follow from order to revenue. In this on-demand session, Swetha Beepyata, Director of Product Management, walks through: How to lock in future growth for your business with multi-period deals How to increase revenue transparency with metrics that measure the impact of every ...

On October 6th, the Zuora Community hosted a Table Talk about Orders and the rolling release to enable Orders Harmonization for remaining Subscribe and Amend customers. Rest assured that all customers can adopt Orders Harmonization with no impact to existing integrations or processes. As part of our normal release cycles, now until the end of the year, we will be turning on orders harmonization for the remaining S/A customers with the exclusion of joint billing/revenue customers and customers who have Zuora CPQ on v9.7 and below. Below are some of the session highlights and if you missed the session with @Natalie Kalas , @Shannon Mobey , and ...

On March 3rd, the Zuora Community hosted a Table Talk on Unified Monetization. In the session, Product Managers David Hoang, Luning Wang, Fang Zhang, and Sales Engineer Chris Hemenway, gave an overview of this new feature. Zuora enables companies to monetize anything as a service with the only complete quote-to-revenue monetization platform. Now imagine a world where you can monetize anything as a service without any customizations: 3 Unified Monetization Benefits: One unified omni-channel order experience, allowing you to sell and serve your customers on any channel and have those channels in sync with each other. Subscribers can start an order ...