Zuora Community Resource Library

Date held: April 2, 2020

Description:

For customers struggling to pay, you may need to issue them a credit or adjustment to help them cope with the current COVID-19 situation.  Companies across many industries have seen a spike in subscribers who cant make payments, resulting in the need for large volumes of credits and refunds.  The challenge is, it's difficult for finance departments to issue these balance adjustments without spending time manually processing each one. That simply won't scale fast enough with this situation.

If you are facing this challenge, learn how other companies are using Zuoras tools to do bulk updates for credits and refunds.  Not only will it ensure a longer-term customer relationship, it also saves your team from being consumed by repetitive manual work.

How to Issue Bulk Credits and Adjustments for Customers Who Can't Pay

Over 100 customer attendees joined experts from our customer success, global implementation, and Subscribed Institute strategy teams to demo best practices, answer questions, and facilitate peer-to-peer discussions.  Attendees got the opportunity to: 

• Learn how to immediately take advantage of the bulk credits and refunds capabilities in Zuora
• Hear from subscription experts on the most effective way to make these adjustments
• Connect with peer subscription companies who are facing the same challenge and learn how they are addressing it