Zuora Community Resource Library

Date held: April 7, 2020

Description: 

If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that.  With the need to stay from home, certain digital subscriptions will be in high demand web conferencing tools, homeschool educational offerings, internet packages, news apps, workout apps, and online entertainment are a few that weve already witnessed.  Zoom, for example, removed usage limits for certain countries and opened up its platform to offer a free K-12 School Program for students learning from home.

If you're considering a similar response to COVID-19, learn how to take advantage of Zuora's pricing update capabilities.  Early movers such as Zoom were able to quickly update pricing en masse and push new offerings to market.

How to Do Pricing Changes En Masse

Over 100 customer attendees joined experts from our customer success, global implementation, and Subscribed Institute strategy teams to demo best practices, answer questions, and facilitate peer-to-peer discussions.  Attendees got the opportunity to: 

• Learn how to immediately take advantage of this capability in Zuora
• Hear from subscription experts on the most effective ways to structure pricing changes
• Connect with peer subscription companies who are facing the same challenge and learn how they are addressing it

We started with a 30-minute general session presentation on the subject, and then broke out into smaller "rooms" for further discussion and Q&A.

Here you'll find:

• The slides that were presented in the general session
• The recording of the general session
• A written Q&A doc on the topic, summarizing questions that were asked and answered during and following the session