About Kewen

Kewen · ‎06-09-2020

Zuora provide the following API to load the generated PDF files back to Zuora. https://www.zuora.com/developer/api-reference/#operation/POST_UploadFileForInvoice This operation has the following restrictions: Only the PDF file format is supported. The maximum size of the PDF file to upload is 4 MB. A maximum of 50 PDF files can be uploaded for one invoice. Will you refine your post?

Kewen · ‎04-07-2020

The purpose of reversing functionality is to keep the invoices when reverting the billing impact. It keeps the sequential number. To correct the order, you could cancel the subscription until the last date of invoicing. In this scanerios, all tractions including invoices and subscriptions are kept. If you don't want to keep invoices and subscriptions, the recommended practice is to not use reversing. In stead, you can unpost -> cancel -> delete the invoices.

Kewen · ‎10-03-2018

It's kind of new price model that we don't support now. It's called Multiple UOM use cases. For now, the workaround is like below: You set up product rate plan charge with UOM FRUIT, charge model as Volume. The customer subscribed to the usage chage with UOM FRUIT When you upload the usage, you need to convert the usage from APPLE OR BANARA to FRUIT

Kewen · ‎12-30-2017

The term end date stays same ((12/31/2019). There will no charge fee from 6/1/2017 to 11/30/2017.

Kewen · ‎08-16-2017

Hi Jim, I am from Zuora engineering team. I have some clarification questions. When you mentioned the search/filter parameters, are you talking 2 major use cases? filter by status, e.g. on the UI of All Subscriptions, user can filter subscriptions by status, then click to see the detail, update, then get back. search by parameter, e.g. on the UI of All Subscriptions, user inputs "zuora" to search subscription, then click to see the detail, update, then get back. We may not provide a generic soolution for all UIs. So we want to understand which UIs are you using most frequrently? We may start fix the issue for the UIs with highest prioirty. Kevin

Kewen · ‎02-11-2017

There are 3 ways to delete account and its children. SOAP API: http://knowledgecenter.zuora.com/DC_Developers/SOAP_API/E_SOAP_API_Calls/delete_call REST API: https://www.zuora.com/developer/api-reference/#section/API-Versions curl -X DELETE -H "apiAccessKeyId: dummyUser" -H "apiSecretAccessKey: dummyPassword" -H "Content-Type: application/json" "https://rest.zuora.com/v1/object/account/{id}" Both SOAP AND REST are synchronous API call. When the account has large number of children data, it may time out. but in the backend the deleting operation is still on going. UI UI delete is async call. UI triggers the delete operation and returns. The operation runs in the backend. When you delete large account, it's recommended to delete from UI. Please note, the delete operation is not cancellable. all data are deleted. Please make sure you want to delete account.

Kewen · ‎02-08-2017

I tried the use case step by step. I can generate the invoice as you expect. The new annual charge that starts on 5/7/2017 is prorated it to the end of current term 3/11/2018. some settings I used: 1) on charge, define billing day as Charge Trigger Day, define billing period alignment as Align to Charge. 2) on subscription, auto renew is false 3) on billing setting, Invoice Past End-of-Term when Auto-Renew is OFF? I suspect that the billing day you set for the charge 5/7/2017 is not Charge Trigger Day. Kevin

Happy Business Starts Here

Vision

Products

Zuora Central Platform

Products

Zuora Marketplace

Solutions

By Industry

By Role

Customers

Resources

Resources

Subscribed

Support

Company

Re: Best practice - Keep invoice generation in Zuora

Re: Ability to undo an invoice reversal

Re: Combining usage between multiple UOM for Volume pricing

Re: Suspended subscription and its dates?

Re: Ability to hold filter or selection set in UI

Re: deleting objects with child objects in single call

Re: Allow charges to align to current term end regardless of terms and conditions changes