About Jayalakshmi

Jayalakshmi · ‎12-27-2019

Problem: When extracting rateplancharge object from data sources export, some of the rateplancharge records do not have account id nor subscription id. Are these bugs since there's no way to link to the account/subscription. Solution: When an update product or remove product amendment is in draft or pending acceptance status, then that rate plan charge will not be associated with any of the customer accounts/subscriptions until the user activates the amendment. One can check this by using the amendment fields in rate plan charge data source export to check the amendment type and status of the amendment as shown below,

Jayalakshmi · ‎11-27-2019

Problem: When we are trying to cancel the credit balance adjustments, getting the below error- [INVALID_VALUE] The available Credit Balance is insufficient to cancel this transaction. Background of the issue: A customer account has a negative invoice(-200) and it has been transferred to the credit balance, during this process a credit balance adjustment(CBA00000001) was created. And again a new credit balance adjustment(CBA00000002) was created when that credit balance(200) was applied to another invoice. Hence there are two CBA transactions for this account. When the user is trying to delete the previous credit balance adjustment(CBA00000001), they get the above error. Solution: In order to cancel the previous credit balance adjustment, the possible solution will be deleting the recent credit balance adjustment(CBA00000002), which is created when applying the credit balance to the invoice and then canceling the previous credit balance adjustment(CBA00000001) which is created to transfer the amount in the negative invoice to the credit balance.

Jayalakshmi · ‎07-09-2019

To get the Tenant ID of your Zuora tenant, please navigate to the Username > Profile > Manage Your Profile. Note : The above procedure works only with standalone tenant and if you have multi entity enabled you must use API call to retrieve all the tenant information. Please refer the below article for more details. https://community.zuora.com/t5/API/Zuora-querying-apis-permissions-issue/m-p/26076

Jayalakshmi · ‎07-09-2019

Need to know how we can get the tenant id from Zuora. Please help.

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Blank Account ID and Subscription ID

Unable to Cancel credit balance adjustment

Re: How to get the tenant id in Zuora Environment ?

How to get the tenant id in Zuora Environment ?