Rockbot - Fast-growing tech startup delivering media streaming for businesses. Position & Job Post: Billing Manager Apply online or reach out to firstname.lastname@example.org Location: Oakland, CA preferred (remote considered) About the Billing Manager Position We are looking for an experienced Billing Manager to build out and own Rockbot’s billing operations, processes and policies. You will join the Finance Team as a player/coach and report directly to the Head of Finance, with the opportunity to build out your team as needed. Critical components of this job include ensuring the billing operations are performed and completed accurately and timely, handling customer situations gracefully and skillfully, organizing and managing accounts receivable, performing monthly reporting and analysis, supporting company initiatives and projects, supporting company growth & hiring within your team. In addition, this position will require great attention to detail, strong management skills, and the ability to deliver results under deadlines. A strong foundation and experience in working with billing and financial systems are essential. Experience working with Zuora is strongly preferred. Experience with Netsuite or other large ERP systems will be considered. Billing Manager Responsibilities: Ensure the team is performing and completing duties accurately and timely. Work with the Head of Finance to establish service and quality standards for customers’ billing experience and ensure these are met. Lean in as a player/coach and help ensure all billing tickets are handled with white-glove service. Build out and maintain accounts receivable processes & policies to improve collections. Own the billing ticket queue and ensure all tickets are processed timely and accurately. Compile and analyze billing data to monitor performance and provide reports to management. Manage and analyze billing ticket data to provide suggestions to drive improvements across our billing processes and policies. Create and track team goals and billing priorities. Work closely with business partners on the development and implementation of projects, company initiatives, and process improvements with regards to billing automation. Conduct interviews and hires as needed. Perform special projects as requested. Review and approve sales tax exemption certificates. Help customers in case of complaints, questions & requests. Lead monthly and quarterly audits and clean-ups. Identify opportunities for automation and process improvement on a continued basis. Billing Manager Requirements: 1+ years of manager or supervisor experience. 4+ years of broad experience within the finance/billing environment, preferably for a software company or in a subscription billing environment. Experience with Zuora is strongly preferred. Experience with Netsuite or other large ERP systems will be considered. Experience with ZenDesk or other customer ticketing systems is strongly preferred. Excellent communication skills in dealing with internal and external customers. Oral and written communication skills to interact with upper levels of management. Well-developed problem-solving and analytical skills. Able to discern alternatives and make objective recommendations Understand how to effectively work with other business groups to accomplish goals. Must have strong experience with Microsoft Excel and Word. Responsibility, close attention to detail, ability to meet tight deadlines. Accurate, stress-resistant and results-driven. Strong organizational and time-management skills. Understanding of GAAP, SOX and Audit concepts and requirements is a plus.
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THIS IS CRITICAL! I don't understand how this is not already built into Zuora Email Notifications. How are we supposed to know when our account's contact information is incorrect? Zuora!! Please please please put this into production!! This is table stakes for any email notification service!
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