Did anyone had the same use case as this? how did you overcome it.
A customer signed up for a 12 months subscription with an initial 6 months commitment period for $100 per month.
he cancelled the subscription after 2 months ($200), and as cancellation fee i need to charge him the remainder of his 6 months ($400) commitment period
The customer could have a different Billing Cycle Day than the subscription Activation Date, Causing Pro-Ration
The Cancellation fee needs to be a Once-off charge
The Customer can cancel any day of the month.
The Customer could have other active subscription.
What i tried so far :
Added a semi-annual charge worth $600 with Period Allignment is set to the subscription start date and the activation is the same date i remove the monthly charge, i was hoping that Zuora would do the computation for the remaining charges for me, but had an issue with pro-ration since semi-annual does it by the number of days not months, so the charges if off by $0.4 which is not bad, but complaince won't accept it.
Tried to code something to compute for it, off by some points as well although, still working on this.
Doing future dated bill-run won't work as well, since there are other active subscription attached to the customer
Removed all the charge then add a whole $600 cancellation fee, pretty much solve all issue but the invoice looks messy.
so if you have any suggestion please share it. Thanks!!!
... View more
what if, that amendment activation date is in the future, but we want to overide it with another amendment with an earlier date. other amendments are applied to it for other charges is there a way to overide the previous future dated amendment?
... View more