Just had the same case here and as finding my new rate plan from the subscription is hell due to a specific conception of our product catalogue, I just dropped it, cancelled the invoice, the subscription, deleted the corresponding quote and had to restart a new process. Quite inconvenient !
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Hi community, Hope you are well in these crazy times. I wish to re-use the charges I have made a credit note on to re-issue an invoice, and I don't know how to do this. I have tried changing the trigger date on the charges, but the message is "cannot change trigger date on invoiced item". Any idea? Do I need to amend the subscription, if yes which option is to be used? Thx! Karine Thanks a lot in advance for your help!
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Hi there, I made a mistake in charge price and have already issued the invoice. I cancelled and deleted the wrong invoice, and changed the list invoice price of the given charge in the subscription. Then did a bill run, but that didn't work as my charge amount in the subscription remained as it previously was even though I changed the list invoice price (which is probably normal). Any idea on how to modify a charge price once in a subscription so that the invoice can be reissued with correct price? Thanks in advance!
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Hi there, I am trying to deactivate a charge in my Zuora product catalog without removing it, any idea how to do it? I only have the option to "remove" or "edit" the product, but nothing to deactivate it. Thanks a million! Karine
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