As you know, Zuora keeps most of your customer data indefinitely which has its pros and cons with respect to usability. On the one hand, we understand how important it is for our customers to have access to historical data for auditing and compliance purposes. But unless that information is frequently accessed, it has the potential to make things more complex than it ought to be.
In an effort to optimize Zuora’s performance and usability, we are looking to streamline active data storage in a manner that is fully compliant with our customer and government requirements by utilizing more economical storage resources for inactive data.
What Does This Mean for Zuora Customers?
Rest assured that with this new database structure, all your data remains securely stored with us. Frequently used data will remain in your primary storage area while inactive data will be safely stored in a secondary database that can be easily retrieved for auditing and compliance purposes. We anticipate this new storage and data management system to be robust and will greatly reduce Zuora release and maintenance times.
And this is where we need your help.
We need your input to determine how quickly you need to access your “archived” data as well as how long compliance managers need live and/or delayed access to historical data as well as what type of data to retain.
Partner With Us As We Optimize Zuora’s Databases
We are actively seeking Zuora users from our wide spectrum of products and services to give us feedback on our database optimization plan. If you’re an expert in billing and payments, revenue, custom objects or are a Zuora admin or developers, we want to talk to you.
Simply fill out this form and we will promptly follow up with you. We can’t wait to hear your feedback and look forward to working with you!
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This feature has been added to our roadmap, with a target delivery date of late fall (end of Q3) - Safe Harbor applies. We will provide a method to query the notification history within Zuora's user experience using Data Query which will additionally give you the ability to export in formats like CSV. Note, a phase 2 (date TBD) is unifying all of the reporting tools to use the same data query backend which will enable you to use zReporting.
I will continue to post updates as development progresses. Please reach out to me if you are interested in providing your use cases or providing feedback.
UPDATE: Re-targeted for Q4
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Thank you for the idea! We are currently assessing this feature request.
(Besides account ID), what other parameters would you want to retrieve this data by? (i.e. email template id, event id)
How far back do you typically query?
Any idea on size of volumes you are expected to have?
Appreciate any input you can proivde.
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