Hello, I need to refund a client $157.91 for each transaction he's ever been charged since October of last year. I was able to go up to March and when I tried to refund February it began to give me this error. I waited, tried it again, and it keeps coming up. Is there a limit of refunds we can make? Or a time limit of how far back we can go? Is there someone who I can call to get help specifically for this issue. Thank you!!
... View more
Hello, I have a customer who says he has not received his refund but on our end, the refund reflects as processed. Its been almost a week. Is there a way to see the status of a refund? To see if it's reached the customer's account? How long should a refund take?
... View more
Thank you so much for your response! So basically, it probably automatically creating the numbers because we had a Sku already named that? -- sorry, just making sure I understand.
... View more
Hello, I'm pretty new to Zuora and am confused about a lot of things, but right now could someone help me understand why there are numbers at the end of a Sku and how do I get rid of them? Thanks!!
... View more
