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More merge fields on Upcoming Renewal notification email

More merge fields on Upcoming Renewal notification email

We send an Upcoming Renewal email 60 days prior to a subscription renewal, but there are a very limited set of merge fields available.

 

I would like to be able to include a full list of fields (including custom fields) from:

 

  • Account
  • Default Payment Method

 

The Invoice Posted notification was enhanced in the past and now has a very rich set of fields available. I would like a similar level of details available for Upcoming Renewal.

 

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6 Comments
Jeffrey
Zuora Alumni
mmiller
Scholar

Agreed. More subscription fields, including products and their amounts, would be so helpful.

ChrisChahinian
Scholar

Also based on the Communication Profiles Locale.


Currently <Subscription.TermEndDate> is available. We require <DataSource.Subscription.TermEndDate>

 

JConcep
Newly Enrolled

I would also like to get able to select a product.  We have several products and we would like to create emails for specific products. 

masae_imai
Scholar

Agreed, we would like to select “subscription” and “product” fields.

It would be helpful if we can select what customers can find product names of their subscription.

If someone knows workaround for above operation until new function is released please share it with us .

Ryan-Murphy
New Student

I would also suggest adding the product and rate plan fields into notification emails. We have an internal subscription renewals team that is the recipoent of tese email notifications and having product and rate plan details would be a big time saver preventing individual subscription looking to see this information.