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Better error messages from Zuora API to Salesforce related to "Operation failed due to an unknown..

Better error messages from Zuora API to Salesforce related to "Operation failed due to an unknown..

 Zuroa API returns "Operation failed due to an unknown error" for different scenarios. This error message is returned via the API, which is also displayed in Salesforce when the Quote is generating the preview metrics.

 

This error can arrise from different reasons. One is Avalara has an error due to configuration issues, but the user does not know until a Zuora Support agent looks into the error in the backend.

 

Another reason for this error could be the Payment Gateway is not properly set up. You can view existing tickets where this confusion has occured due to vague error messages. Time can be saved if we identify the issue in the beginning. Thanks.

 

See Ticket #

Avalara

63513
85128
66062
66492
67048
81386

 

Payment Gateway

77230