Ability to merge accounts
Use case: Looking for a feature that will merge two accounts into one. Customer have had a couple of customers who purchased subscriptions, using their personal emails. Some time later, after the first subscription expired, their work or family member purchased another subscription for them, using their second email. So now, they are contacting us, saying "I would just like to use my personal email address to login and use my subscription".
Since they are using internal user IDs in our system, as account number, they cannot change it (as it is not possible in our system). So they customer is stuck with two separate accounts now. They are just hoping to consolidate the two.
Work around to consider: Making the account 1 (personal email) the invoice owner of all the subscriptions created for account 2 (second email). I suggested this as a work around since I am assuming that all the data except for subscription(s) will be the same for the two accounts so moving forward, all invoices that will be created for account 2 will just go to account 1.
However, DE8261/BIL-2981 is created so that we can enhance our application that will have an ability to merge accounts into one. This is currently being review by our Product Management.
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