Synchronize Customer Notifications History in SFDC (Z360)

[nmartelliere]

Hi,

Emails and callout (available in Notification History) of Zuora customer account are not available in z360, it is important to have in SFDC a really 360 ° view of all the exchanges with our customers (invoice sending, sending reminder for example).

Best regards,
Nicolas Martelliere
VIDAL SA

[gayendra]

You can consider BCCing the "Salesforce Email-to" address Zuora email template which will get Salesforce to link the communication against the contact in Salesforce. 

https://help.salesforce.com/articleView?id=email_my_email_2_sfdc.htm&type=5