Reporting / notifications for callout failures
We have had a couple of occasions where callouts have failed as many times as the maximum attempt count due to connection timeouts, and we have only found out from customers reporting issues.
When these repeated failures are application-level errors in our system it's fine, because we monitor these errors and check/address any issues. But for other cases we may never see the callout and therefore can't report on whether it was processed successfully (e.g. if the problem is networking and the failures are connection timeouts).
It would be helpful if we could:
- (a) receive an email notification when a callout fails after the nth retry (where n is based on the max number of attempts configured), so that we can follow up on these immediately. It is a risk for us that we can miss cancellation/payment etc. notifications which means our system becomes out of sync with Zuora.
- (b) report more easily on these (e.g. list all callbacks which failed >= [max number of attempts])
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.