Maintenance Notifications

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  • 1.  ZUORA BILLING AND REVENUE QUARTERLY PRODUCTION MAINTENANCE SCHEDULE FOR 2022

    Posted 12-17-2021 13:38
    Edited by Scott Blashek 02-07-2022 10:15
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency. 

    Zuora is reserving the following dates for potential production maintenance for the calendar year 2022 for all Zuora production environment(s).

    Q1: Saturday February 12, 2022  (Zuora Billing & Revenue)
    Q2: Saturday May 14, 2022 (Zuora Billing & Revenue)
    Q3: Saturday August 13, 2022 (Zuora Billing & Revenue)
    Q4: Saturday November 12, 2022 (Zuora Billing & Revenue)

    Timeline for each datacenter -- estimated1

    Zuora Billing: 

    EU Cloud 1 (EU1): 4PM - 6PM PT
    US Cloud 2 (NA2): 7PM - 9PM PT
    US Cloud 1 (NA1): 12AM - 2AM PT ( Sun, Next Day)

    Zuora Revenue:

    All Environments: 7PM (Sat) - 1AM PT ( Sun, Next Day)

    For the above scheduled windows, please keep the following in mind:

    Confirmation or cancellation of these maintenance windows will be posted to this thread with at least 3-weeks notice from the scheduled date. Please subscribe to this thread for updates.

    When a maintenance window is confirmed, we will also post a separate Community notification announcement along with relevant details in this same Maintenance forum, and will provide a link to it on this thread. This information will include which datacenter(s) and systems are impacted.

    Zuora will make reasonable efforts to consolidate our Quarterly Maintenance to limit customer impact as much as possible, however please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency.

    Thank you.


    1. Maintenance start/stop timelines may be adjusted +/- hours based on the content and nature of the maintenance. Actual timelines will be established once the maintenance window is confirmed.



    ------------------------------
    Scott Blashek
    Zuora, Inc
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  • 2.  RE: ZUORA BILLING AND REVENUE QUARTERLY PRODUCTION MAINTENANCE SCHEDULE FOR 2022

    Posted 01-21-2022 15:45
    Edited by Scott Blashek 07-22-2022 14:56
    No replies, thread closed.
    We are confirming that we are taking our Q1 - February 12, 2022 (Zuora Billing and Revenue) maintenance windows as outlined.

    Details on service impacts and timing will be posted confirmed next week and also echoed on this thread.




  • 3.  RE: ZUORA BILLING AND REVENUE QUARTERLY PRODUCTION MAINTENANCE SCHEDULE FOR 2022

    Posted 07-22-2022 14:57
    Edited by Scott Blashek 07-22-2022 14:56
    No replies, thread closed.

    Please refer to the following post for details regarding our Q1 - February 12, 2022 (Zuora Billing and Revenue) maintenance windows

    https://community.zuora.com/communities/community-home/digestviewer/viewthread?MessageKey=cee2b698-4260-4800-9b13-29c29490d444&CommunityKey=c91d3142-7e65-4715-9e11-7eb5c768c213






  • 4.  RE: ZUORA BILLING AND REVENUE QUARTERLY PRODUCTION MAINTENANCE SCHEDULE FOR 2022

    Posted 07-22-2022 14:57
    Edited by Scott Blashek 07-22-2022 14:56
    No replies, thread closed.

    We are confirming that we are taking our Q2 - May 14, 2022 (Zuora Billing and Revenue) maintenance windows as outlined.

    Details on service impacts and timing have been posted here:

    SYSTEM MAINTENANCE - ZUORA BILLING - Saturday May 14, 2022







  • 5.  RE: ZUORA BILLING AND REVENUE QUARTERLY PRODUCTION MAINTENANCE SCHEDULE FOR 2022

    Posted 07-22-2022 14:57
    Edited by Scott Blashek 07-22-2022 14:56
    No replies, thread closed.

    We are confirming that we are taking our Q3 - August 13, 2022 (Zuora Billing and Revenue) maintenance windows as outlined.

    Details on service impacts and timing have been posted here:

    SYSTEM MAINTENANCE - ZUORA PRODUCTION BILLING & REVENUE - Saturday August 13, 2022