Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
This notice is to confirm impact and dates for our upcoming maintenance windows also previously acknowledged on this thread:
We will be conducting maintenance against all Zuora Billing Production environments as follows:
Service, Datacenter(s) impacted and Timelines:
Europe Cloud (EU1) - Zuora Billing - Production
4:00 PM PT to 5:00 PM PT Saturday November 12, 2022 (12:00 AM UTC to 1:00 AM UTC November 13, 2022)
US Cloud 2 (NA2) - Zuora Billing - Production
7:00 PM PT to 8:00 PM PT Saturday November 12, 2022
US Cloud 1 (NA1) - Zuora Billing - Production
12:00 AM PT to 1:00 AM PT Sunday November 13, 2022
During the impact window, we anticipate all services for regional production environments cited will be partially or totally unavailable for the first 15 minutes of the 60-minute maintenance window while we perform necessary upgrades to our systems. Anticipated downtime (estimate) is 15 minutes or less.
For updates during the maintenance window, please subscribe to Zuora Trust
How can I tell which data-center we use?
API or UI Endpoint Datacenter
EU Cloud: *eu.zuora.com - or by Zuora ID: ZID-EU-PROD-*
US Cloud 1 (NA1): *na.zuora.com - or by Zuora ID: ZID-NA1-PROD-*
US Cloud 2 (NA2): www.zuora.com, api.zuora.com, rest.zuora.com or by Zuora ID: ZID-NA2-PROD-*
To find your Zuora ID, please review: