Maintenance Notifications

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EMERGENCY SYSTEM MAINTENANCE - ZUORA BILLING - PRODUCTION (NA1 & NA2) - SEPTEMBER 16-17, 2023

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  • 1.  EMERGENCY SYSTEM MAINTENANCE - ZUORA BILLING - PRODUCTION (NA1 & NA2) - SEPTEMBER 16-17, 2023

    Posted 09-08-2023 09:59
    Edited by Lana Lee 09-11-2023 15:51
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    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

    We will be conducting maintenance against Zuora Billing Production environments as follows:

    Datacenter(s) impacted and Timelines:

    US Cloud 2 (NA2) - Zuora Billing - Production
    7:00 PM PT to 10:00 PM PT Saturday September 16, 2023

    US Cloud 1 (NA1) - Zuora Billing - Production
    12:00 AM PT to 3:00 AM PT Sunday September 17, 2023

    Services impacted:
    Zuora Billing API and UI Authentication

    Impact:

    During the maintenance window, we anticipate two (2) brief service outages to Zuora Billing APIs  lasting 1-2 minutes each to Zuora Billing API and UI access while we perform necessary updates required by our Cloud Service Provider.  We anticipate the first outage to be within the first 5 minutes of each window start, with the second 1-2 hours after.  

    For updates during the maintenance window, please subscribe to Zuora Trust Maintenance page