Each month in the Community, you'll find new tools, expert-led discussions, and product ideas shaped by customers. Explore how-to guides, product tips, interactive Table Talks, and updates from the Ideas Portal to help you build expertise and shape the future of Zuora.
Community Spotlight: Get Ready for OneID in the Zuora Community
We're excited to announce an important enhancement coming to the Zuora Community designed to streamline your experience and strengthen security: we are transitioning to OneID for authentication!
What is OneID? OneID will provide you with a single, unified login for all your Zuora platforms, including the Community. This means easier access and a more consistent experience across your Zuora tools.
What You Need to Do: To ensure a seamless transition and maintain uninterrupted access to your valuable contributions, discussions, and profile history within the Community, it's crucial that your Zuora Community account is linked to your corporate email address – the email associated with your Zuora products and your OneID.
Why Your Corporate Email is Key: After the transition, personal email addresses (like Gmail, Yahoo, or Hotmail) will no longer be supported for Community logins and will be soft-deleted. We want to ensure you retain full access to all your historical content and profile information.
⇒ The transition will be completed by December 15, 2025.
We encourage you to take a moment now to verify that your Community profile uses your corporate email address. For more details on this upcoming change, including FAQs and instructions, please visit our full Community announcement here.
We're confident this move to OneID will significantly improve your Zuora experience. Thank you for your understanding and cooperation!
October 2025 Community Table Talks
Don't use Zuora alone! Work through some of your toughest Zuora challenges in real-time with your peers and the guidance of a Zuora expert.
APIs for The Subscription Lifecycle
When: October 21, 2025, Tuesday at 9am PT
Speaker: @Richard Sawey, Developer Advocate, Zuora
Learn which Billing APIs manage the entire customer lifecycle from business use cases through to code samples. We'll review some common alternative lifecycle sequences and choices as well as identify common error cases and how to manage them.
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Elevating Emails: Best Practices with Reusable Components & Metrics
When: October 28, 2025, Tuesday at 8am PT
Speaker: @Shakir Karim, SVP, Product Management, Zuora
In this session, we discuss email campaign and communication best practices by introducing reusable components like headers, footers, and social blocks that ensure consistent, professional communications at scale. With email metrics visibility, your users can now view delivery, open, click, and bounces at an Account or aggregate level to measure engagement and optimize templates for higher impact. Join us to see how these capabilities can help your organization continuously improve customer communication effectiveness.
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Unlock the Power of the Zuora Community
When: October 29, 2025, Wednesday at 9am PT
Speakers:
- @Lana Lee, Sr. Community Manager, Zuora
- @Bharath Marimuthu, Principal Product Manager, Zuora
- @Brad Ruppert, VP Cloud, Zuora
- @Raquel Renteria, Director of Release Management, Zuora
- @Shakir Karim, SVP, Product Management, Zuora
- @Wendy Tien, Director of Product Operations, Zuora
Join us for an interactive Table Talk highlighting the most popular areas of the Zuora Community. Find out what you need to know about the upcoming Community OneID deadline, stay ahead of releases and maintenance updates, learn best practices for giving feedback through the Ideas portal, and tap into resources that help you succeed. Meet the team behind the Community, ask your questions, and leave with practical tips to unlock even more value from your Zuora experience.
⇒ Register here to join our upcoming Table Talks!
Expert Insights from Our September 2025 Table Talks
- Connecting Dots with Docs: Preview the New Documentation Portal and Help Experience
In this Community Table Talk, we shared a look at the future of Zuora's product documentation and support experience. We previewed a new documentation portal and discussed upcoming improvements to our self-service help options.
- Unified Business Unit Management with Zuora Multi-Org and CPQ
In this session, we discussed how the Zuora Multi-Org feature helps companies manage global business expansion challenges. Zuora's Multi-Org provides intelligent business unit management, enabling companies to scale and expand with agility. Seamlessly integrated with Zuora CPQ, it offers a unified view across the Zuora Billing and CPQ-ensuring alignment, control, and operational harmony as your organization grows.
- API Power-Up: Your Guide to the Right Endpoint
In this Table Talk we focused on guiding developers through Zuora's various APIs to help them choose the right endpoint for their specific use cases. The large number of APIs with overlapping functionality can be confusing and speaker Richard Sawey shared six key recommendations
- Revenue Sync to Real-Time: Key Insights and Next Steps
In this interactive Table Talk, we discussed the new Order to Revenue (OTR) process, which aims to replace the traditional batch-driven Revenue Sync. This shift is a major initiative for Zuora, moving away from a time-consuming process to a near real-time solution that offers greater efficiency and reliability for customers.
- Streamline Collections with Payment Links
In this session, we explored how Payment Links can simplify collections, optimize global reach, and elevate customer experiences.
⇒ Become an elite Zuora user by joining the Community Resource Library with its 5-minute Tool Tips videos, past Table Talks, and more!
Ideas at a Glance This Month
The October 2025 Ideas at a Glance highlights features in development, including user role exports, a OneID read-only admin type, and customizable statement generator date ranges. We're also reviewing ideas such as enterprise-level usage aggregation, excluding auto tax on standalone credit memos, and stronger Power BI connectivity. Explore these ideas and share your feedback.
We encourage you to visit the Ideas Portal and review ideas currently 'In Review' to add your voice and use cases. Your insights are crucial for bringing features to life!
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Lana Lee
Zuora Community Senior Community Manager and Strategist
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