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2024 Zuora Billing and Revenue Maintenance Schedule

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  • 1.  2024 Zuora Billing and Revenue Maintenance Schedule

    Posted 12-19-2023 15:26
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    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

    Zuora is reserving the following dates for potential maintenance for the calendar year 2024 for all Zuora environment(s).

    Zuora Billing Sandbox / Central Sandbox
    Q1   1/20/2024
    Q2   4/20/2024
    Q3   7/20/2024
    Q4   10/19/2024

    Zuora Billing Production
    Q1   2/17/2024
    Q2   5/18/2024
    Q3   8/17/2024
    Q4   11/9/2024

    Zuora Revenue Sandbox
    Q1    2/10/2024
    Q2    5/11/2024
    Q3    8/10/2024
    Q4    11/9/2024

    Zuora Revenue Production
    Q1    2/17/2024
    Q2    5/18/2024
    Q3    8/17/2024
    Q4    11/16/2024

    Timeline for each datacenter -- estimated

    Zuora Billing: 

    EU Production Cloud 1 (EU1):  4PM - 6PM PT
    US Production Cloud 1 (NA1): 12AM - 2AM PT ( Sun, Next Day)
    US Production Cloud 2 (NA2): 7PM - 9PM PT
    All Sandbox Environments: 4PM - 6PM PT 

    Zuora Revenue:

    All Environments: 7PM (Sat) - 1AM PT (Sun, Next Day)

    Confirmation or cancellation of these maintenance windows will be posted to this thread with several weeks notice from the scheduled date. Please subscribe to this thread for updates.

    Zuora will make reasonable efforts to consolidate our Quarterly Maintenance to limit customer impact as much as possible.  For Zuora Billing, our standard maintenance target is either NO IMPACT, or less than 15 minutes within the 1-2 hour(s) announced window to be confirmed prior to each scheduled maintenance. Please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency.

    Please note: Maintenance start/stop timelines may be adjusted +/- based on the content and nature of the maintenance. Actual timelines will be established once the maintenance window is confirmed.

    Thank you.