Maintenance Notifications

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2023 Zuora Maintenance Schedule

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  • 1.  2023 Zuora Maintenance Schedule

    Posted 12-22-2022 12:40
    Edited by Scott Blashek 02-08-2023 07:46
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

    Zuora is reserving the following dates for potential production maintenance for the calendar year 2023 for all Zuora environment(s).

    Zuora Billing Production
    Q1 - February 18, 2023
    Q2 - May 20, 2023
    Q3 - August 19, 2023
    Q4 - Nov 11, 2023

    Zuora Billing Sandbox
    Q1 - January 21, 2023
    Q2 - April 15, 2023
    Q3 - July 15, 2023
    Q4 - October 21, 2023

    Zuora Revenue Sandbox
    Q1 - February 4, 2023
    Q2 - May 6, 2023
    Q3 - August 5, 2023
    Q4 - Nov 18, 2023

    Zuora Revenue Production
    Q1 - February 11, 2023
    Q2 - May 13 2023
    Q3 - August 12, 2023
    Q4 - Nov 25, 2023

    Timeline for each datacenter -- estimated

    Zuora Billing: 

    EU Production Cloud: 4PM - 6PM PT
    US Production Cloud: 1 (NA1) 12AM - 2AM PT ( Sun, Next Day)
    US Production Cloud 2 (NA2): 7PM - 9PM PT
    All Sandbox Environments: 4PM - 6PM PT 

    Zuora Revenue:

    All Environments: 7PM (Sat) - 1AM PT ( Sun, Next Day)

    Confirmation or cancellation of these maintenance windows will be posted to this thread with several weeks notice from the scheduled date. Please subscribe to this thread for updates.

    Zuora will make reasonable efforts to consolidate our Quarterly Maintenance to limit customer impact as much as possible.  For Zuora Billing, our standard maintenance target is either NO IMPACT, or less than 15 minutes within the 1 hour announced window to be confirmed prior to each scheduled maintenance. Please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency.

    Please note: Maintenance start/stop timelines may be adjusted +/- based on the content and nature of the maintenance. Actual timelines will be established once the maintenance window is confirmed.

    Thank you.