Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Zuora is reserving the following dates for potential production maintenance for the calendar year 2023 for all Zuora environment(s).
Zuora Billing Production
Q1 - February 18, 2023
Q2 - May 20, 2023
Q3 - August 19, 2023
Q4 - Nov 11, 2023
Zuora Billing Sandbox
Q1 - January 21, 2023
Q2 - April 15, 2023
Q3 - July 15, 2023
Q4 - October 21, 2023
Zuora Revenue Sandbox
Q1 - February 4, 2023
Q2 - May 6, 2023
Q3 - August 5, 2023
Q4 - Nov 18, 2023
Zuora Revenue Production
Q1 - February 11, 2023
Q2 - May 13 2023
Q3 - August 12, 2023
Q4 - Nov 25, 2023
Timeline for each datacenter -- estimated
EU Production Cloud: 4PM - 6PM PT
US Production Cloud: 1 (NA1) 12AM - 2AM PT ( Sun, Next Day)
US Production Cloud 2 (NA2): 7PM - 9PM PT
All Sandbox Environments: 4PM - 6PM PT
All Environments: 7PM (Sat) - 1AM PT ( Sun, Next Day)
Confirmation or cancellation of these maintenance windows will be posted to this thread with several weeks notice from the scheduled date. Please subscribe to this thread for updates.
Zuora will make reasonable efforts to consolidate our Quarterly Maintenance to limit customer impact as much as possible. For Zuora Billing, our standard maintenance target is either NO IMPACT, or less than 15 minutes within the 1 hour announced window to be confirmed prior to each scheduled maintenance. Please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency.
Please note: Maintenance start/stop timelines may be adjusted +/- based on the content and nature of the maintenance. Actual timelines will be established once the maintenance window is confirmed.