Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Saturday October 23, 2021 - 4:00PM to 10:00PM PDT
America's Hosted - Production Environment
In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update. During this maintenance window, the America's Hosted Production Environment will be unavailable for up-to 6 hours as scheduled.
Potentially Impacted service:
All services in the America's Hosted Production Environment will be unavailable for the duration of the scheduled window. Note that this maintenance will NOT impact Central Sandbox tenants.
What actions must I take:
The environment IP addresses will be changed following this maintenance.
This MAY impact you, if your organization whitelists Zuora outbound IP addresses (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP address to the new values for "America's Hosted" Environment:
Note: We will update this thread as new information is available. We will also update our corresponding Knowledge Center documentation following the maintenance to accommodate the new IP addresses listed above.
DescriptionThis post contains information regarding Payment Gateway testing which will be conducted in the coming weeks prior to 23 October, 2021 related to validating select payment gateways in our updated infrastructure.What is happening?Zuora will be conducting short, periodic connectivity testing with all of its payment gateway integrations, gateway reconciliation features and payment method updaters. We will not be creating live transactions against any production accounts as part of this testing, however users may see these test transactions in logs as a result of this effort
------------------------------Scott BlashekZuora, Inc------------------------------
Additional information regarding our Payment Gateways
For any new gateway instances created by customers between October 21st and 23rd, you will need to make sure that any Merchant IDs (or the gateway's named equivalent) have been properly whitelisted by the corresponding gateway. If this scenario applies and as this process varies from gateway to gateway, we recommend that you reach out to your gateway to confirm they have whitelisted the IPs outlined in our community post above with your MID. Failure to do so may result in service disruption following October 23rd's cutover.
------------------------------Scott BlashekZuora, IncOriginal Message:Sent: 08-23-2021 13:05From: Scott BlashekSubject: SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - October 23, 2021