Maintenance Notifications

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  • 1.  SYSTEM MAINTENANCE - ZUORA BILLING - Saturday May 14, 2022

    Posted 04-22-2022 16:53
    Edited by Scott Blashek 15 days ago
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.


    We will be conducting system maintenance starting on Saturday May 14, 2022

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    Service, Datacenter(s) impacted and Timelines:

    Zuora Marketplace Apps - User Interface (UI Access), All Connect Applications
    7:00 PM PDT to 8:00 PM PDT - (UTC 0200-0300 15 May 2022)

    Impact:

    During the maintenance window, we estimate the following in terms of customer impact:


    Zuora Marketplace Applications - User Interface (UI Access), All Marketplace Applications may be partially or totally unavailable for up to an estimated 10 minutes or less during this window.  Any Zuora Billing systems leveraging calls to Marketplace applications may be impacted. This applies to any environment using Zuora Marketplace applications (Production, Sandbox, Central Sandbox, etc)

    Zuora Workflow will NOT be impacted by this maintenance action.

    Core Zuora Billing Services, Zuora UI access and Zuora Billing API will also NOT be impacted by this maintenance action.

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    Service, Datacenter(s) impacted and Timelines:

    Zuora Revenue, All Environments:
    7:00 PM PDT (Saturday 14 May) - 1:00 AM PDT (Sunday 15 May), 2022 - - (UTC 0200-0800 15 May 2022)

    Impact:

    During the maintenance window, Zuora Revenue systems will be unavailable while we conduct necessary maintenance to those systems

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    Zuora Trust (https://trust.zuora.com/) will serve as the primary source of real-time information on our maintenance progress and completion. 



  • 2.  RE: SYSTEM MAINTENANCE - ZUORA BILLING - Saturday May 14, 2022

    Posted 04-25-2022 08:42
    No replies, thread closed.

    We have added our regular quarterly maintenance window for Zuora Revenue for May 14-15, 2022

    Service, Datacenter(s) impacted and Timelines:

    Zuora Revenue, All Environments:
    7:00 PM PDT (Saturday 14 May) - 1:00 AM PDT (Sunday 15 May), 2022 - - (UTC 0200-0800 15 May 2022)

    Impact:

    During the maintenance window, Zuora Revenue systems will be unavailable while we conduct necessary maintenance to those systems



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    Scott Blashek
    Zuora, Inc
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