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Zuora Community Spam Email Apology and Prevention

  • 1.  Zuora Community Spam Email Apology and Prevention

    Posted 03-31-2021 17:04

    It has been brought to our attention that a handful of accounts were created in the Zuora Community on the morning of Tuesday, March 30th, and were then used to private message some of our community members, encouraging them to join a Cryptorace Society.


    Although these notifications were sent through our community, our system is designed to also send an email notification alerting the recipient of a private message.  That being said, if you received this notification in your inbox, rest assured that the email you received was not a direct message from the spammers, but rather a notification from the community platform.  The parties involved do not have your email address.


    To help alleviate the issue right away, our community team immediately suspended the sender accounts and disabled the private messaging feature.  We are currently working with our community platform to ensure this does not happen again.


    We sincerely apologize for any inconvenience or concern this may have caused.  If you have any questions, please let us know.


    Thank you,

    The Community Team