We're ready to update Zuora's mail outbound servers to expand and improve our email notification experience.
PST: Sunday December 5, 2021 - 6:00 PM PSTUTC: Monday December 6, 2021 - 2:00 AM UTC
EU Cloud - Production and Sandbox EnvironmentAmericas Cloud (NA1) - Production and Sandbox EnvironmentAmericas Cloud (NA2) - Production and Sandbox Environment - formerly known as "Americas Hosted"
Description:We are going to conduct necessary maintenance on Zuora mail notification service to keep Zuora systems and infrastructure updated, highly available and responsive. Mail notification service should not be impacted, however if your organization requires IP Allowlist for SMTP, please make sure to update your Allowlist with the following new IP addresses.
Americas Cloud (NA1):18.104.22.16822.214.171.124126.96.36.199188.8.131.52
Americas Cloud 2 (NA2) :184.108.40.206Potentially Impacted service(s):Customers who have implemented their own customized Email/SMTP service for Zuora notifications, and also require AllowList against Zuora email IPs. See Zuora KC Configure an SMTP Server for Email Notifications for additional details. Customers using standard Zuora email notifications and other Zuora Billing services will not be impacted by this change.See Zuora KC Inbound and Outbound IP Addresses for more information. Note. All above IPs are already part of our documentation
Please reach out to Customer Support or your assigned Customer Success Manager if you have any further questions.