Maintenance Notifications

SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - October 23, 2021

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  • 1.  SYSTEM MAINTENANCE - Americas Hosted, Production Environment - Zuora Billing - October 23, 2021

    Posted 24 days ago
    Edited by Scott Blashek 24 days ago
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.

     

    Maintenance Window:

    Saturday October 23, 2021 - 4:00PM to 10:00PM PDT
     

    Environment(s) Affected:

    America's Hosted - Production Environment

     

    Description:

    In order to improve the customer experience and keep our systems updated to the latest scalable technologies,  we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update.  During this maintenance window, the America's Hosted Production Environment will be unavailable for up-to 6 hours as scheduled.

     

    Potentially Impacted service:

    All services in the America's Hosted Production Environment will be unavailable for the duration of the scheduled window.  Note that this maintenance will NOT impact Central Sandbox tenants.

     

    What actions must I take:

    The environment IP addresses will be changed following this maintenance.

     

    This MAY impact you, if your organization whitelists Zuora outbound IP addresses (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP address to the new values for "America's Hosted" Environment:

     

    18.236.40.242
    34.210.245.35
    35.160.63.94
    35.161.181.38
    35.164.127.86
    35.165.76.151
    35.167.158.34
    35.81.156.101
    35.83.221.34
    35.84.156.230
    44.234.136.203
    44.236.125.171
    44.236.56.93
    44.237.224.86
    44.239.189.88
    50.112.203.250
    52.10.190.82
    52.10.67.173
    52.13.207.94
    52.26.221.151
    52.27.42.223
    52.42.44.126
    54.149.112.185
    54.185.46.144
    54.213.141.145
    54.213.20.246
    54.71.89.113

     

    Note: We will update this thread as new information is available. We will also update our corresponding Knowledge Center documentation following the maintenance to accommodate the new IP addresses listed above.

     

    See Also: Zuora KC  Inbound and Outbound IP Addresses

    Please reach out to Customer Support or your assigned Customer Success Manager if you have any further questions.  


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    Scott Blashek
    Zuora, Inc
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