Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Saturday October 23, 2021 - 4:00PM to 10:00PM PDT
America's Hosted - Production Environment
In order to improve the customer experience and keep our systems updated to the latest scalable technologies, we will be performing a scheduled maintenance downtime of the America's Hosted Production Environment to accommodate a major infrastructure update. During this maintenance window, the America's Hosted Production Environment will be unavailable for up-to 6 hours as scheduled.
Potentially Impacted service:
All services in the America's Hosted Production Environment will be unavailable for the duration of the scheduled window. Note that this maintenance will NOT impact Central Sandbox tenants.
What actions must I take:
The environment IP addresses will be changed following this maintenance.
This MAY impact you, if your organization whitelists Zuora outbound IP addresses (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP address to the new values for "America's Hosted" Environment:
Note: We will update this thread as new information is available. We will also update our corresponding Knowledge Center documentation following the maintenance to accommodate the new IP addresses listed above.