Maintenance Notifications

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SYSTEM MAINTENANCE - ZUORA BILLING AND REVENUE PRODUCTION SYSTEMS - August 21-22, 2021

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  • 1.  SYSTEM MAINTENANCE - ZUORA BILLING AND REVENUE PRODUCTION SYSTEMS - August 21-22, 2021

    Posted 08-03-2021 17:07
    Edited by Scott Blashek 08-12-2021 14:10
    No replies, thread closed.

     

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency


    This notice is to confirm impact and dates for our upcoming maintenance windows:

     

    August 21-22, 2021 (Zuora Revenue)

    -----------------------------------------------------------

    Service, Datacenter(s) impacted and Timelines:

    Zuora Revenue, All Environments: 7PM PST (Saturday 21 August) - 1AM PST (Sunday 22 August)

     

    Impact:

    During the maintenance window, Zuora Revenue systems will be unavailable while we conduct necessary maintenance to those systems


    August 21-22, 2021 (Zuora Billing)

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    Datacenter impacted EU Cloud  -  Production, August 21, 2021 4pm to 6pm PDT 


    Actions and Impacts:

    Action: Zuora Billing API services updates
    Impact: Zuora Billing APIs and UI will return 502 errors for up to 2 minutes during the first 15 minutes of our Maintenance Window

    Action: Load balancing updates
    Impact: Potentially brief network disruption lasting up to 10 minutes during this maintenance window resulting in failures or errors rendering static resources in UI.  No anticipated impact to Zuora Billing API

    ---

    Datacenter impactedUS Hosted  -  Production, August 21, 2021 7pm to 9pm PDT Cancelled


    Actions and Impacts:

    Action: Zuora Billing API services updates
    Impact: Zuora Billing APIs and UI will return 502 errors for up to 2 minutes during the first 15 minutes of our Maintenance Window

    Action: Network infrastructure maintenance
    Impact: Potentially brief network disruption lasting up to 10 minutes during this maintenance window resulting in failures or errors to UI or API calls to Zuora Billing

    ----


    Datacenter impacted US Cloud  -  Production, August 22, 2021 12am - 2am PDT


    Actions and Impacts:

    Action: Zuora Billing API services updates
    Impact: Zuora Billing APIs and UI will return 502 errors for up to 2 minutes during the first 15 minutes of our Maintenance Window

    Action: Load balancing updates
    Impact: Potentially brief network disruption lasting up to 10 minutes during this maintenance window resulting in failures or errors rendering static resources in UI.  No anticipated impact to Zuora Billing API

    Action: Network infrastructure maintenance
    Impact: Potentially brief network disruption lasting up to 10 minutes during this maintenance window resulting in failures or errors to UI or API calls to Zuora Billing

    ----

    Net impact to each datacenter is expected to be in the first 15 minutes of each maintenance window.   During the maintenance windows above, where downtime is not specifically stated there may be elevated risk to the platform during the timelines outlined, however additional downtime is not anticipated.. 


    Current maintenance status will be reflected on trust.zuora.com.  Please subscribe for real-time updates



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    Scott Blashek
    Zuora, Inc
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  • 2.  RE: SYSTEM MAINTENANCE - ZUORA BILLING AND REVENUE PRODUCTION SYSTEMS - August 21-22, 2021

    Posted 08-12-2021 14:15
    No replies, thread closed.

    Notice

    We have cancelled the US Hosted Maintenance window for 21 Aug, 2021 to be rescheduled at a later date which will be confirmed next week.

    The Maintenance Windows for Zuora Revenue, Zuora Billing: EU Cloud and NA Cloud remains as posted above.

    We apologize for any inconvenience this may have caused.



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    Scott Blashek
    Zuora, Inc
    ------------------------------