Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Saturday, July 24, 2021From 4:00 PM PDT to 10:00 PM PDT
US Hosted - API Sandbox
We will be performing a scheduled maintenance downtime of the US Hosted API Sandbox Environments in the coming weeks. During this maintenance window, the API Sandbox environments will be unavailable for 4-6 hours.
Potentially Impacted service:
All services in the US Hosted API Sandbox will be unavailable for the duration of the scheduled window. Note that this maintenance will NOT impact Central Sandbox tenants.
What actions must I take:
The environment IPs will be changed following this maintenance.
This MAY impact you, if your organization whitelists Zuora outbound IP (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP to the new value for API Sandbox Environments:
Note: We will update this thread if any additional IPs are added and with specific details as the Maintenance and dates are finalized. We will also update our corresponding Knowledge Center documentation following the maintenance
See Also: Zuora KC Inbound and Outbound IP Addresses
We are providing some additional context and Q&A for this upcoming maintenance.
Q: As a Zuora Billing Customer, is there anything I need to do?A: No customer changes are required assuming you are using our supported and documented Zuora API endpoint hostnames for our "Americas Hosted" API Sandbox Environment.
Q. What are your current Zuora Billing API Endpoints for this environmentA. See belowREST: https://rest.apisandbox.zuora.comSOAP: https://apisandbox.zuora.com/apps/services/ UI and Salesforce: https://apisandbox.zuora.com/Q. Can you provide documentation reference for this informationA. Yes, please review the following links to our Knowledge and Developer centers. https://www.zuora.com/developer/api-reference/#section/Introduction/Access-to-the-APIhttps://knowledgecenter.zuora.com/BB_Introducing_Z_Business/Zuora_Data_Centers
------------------------------Scott BlashekZuora, Inc------------------------------
For updates on the status of this maintenance, please follow our Zuora Trust Maintenance status linked here:
Please expect the maintenance to commence on time, with any material updates to our timelines posted there.
------------------------------Scott BlashekZuora, IncOriginal Message:Sent: 07-13-2021 10:31From: Scott BlashekSubject: [Reminder] Scheduled Maintenance of Zuora Billing API Sandbox Environment