Maintenance Notifications

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  • 1.  [Reminder] Scheduled Maintenance of Zuora Billing API Sandbox Environment

    Posted 07-13-2021 10:32
    No replies, thread closed.

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.


    Maintenance Window:

    Saturday, July 24, 2021
    From 4:00 PM PDT to 10:00 PM PDT

    Environment(s) Affected

    US Hosted - API Sandbox



    We will be performing a scheduled maintenance downtime of the US Hosted API Sandbox Environments in the coming weeks.  During this maintenance window, the API Sandbox environments will be unavailable for 4-6 hours.  


    Potentially Impacted service:

    All services in the US Hosted API Sandbox will be unavailable for the duration of the scheduled window.  Note that this maintenance will NOT impact Central Sandbox tenants.


    What actions must I take:

    The environment IPs will be changed following this maintenance.


    This MAY impact you, if your organization whitelists Zuora outbound IP (from Zuora to Customer) for Zuora Billing Callouts, you may need to change the IP to the new value for API Sandbox Environments:


    Note: We will update this thread if any additional IPs are added and with specific details as the Maintenance and dates are finalized.  We will also update our corresponding Knowledge Center documentation following the maintenance


    See Also: Zuora KC  Inbound and Outbound IP Addresses

    Scott Blashek
    Zuora, Inc

  • 2.  RE: [Reminder] Scheduled Maintenance of Zuora Billing API Sandbox Environment

    Posted 07-14-2021 15:10
    No replies, thread closed.

    We are providing some additional context and Q&A for this upcoming maintenance.

    Q: As a Zuora Billing Customer, is there anything I need to do?
    A: No customer changes are required assuming you are using our supported and documented Zuora API endpoint hostnames for our "Americas Hosted" API Sandbox Environment. 

    Q. What are your current Zuora Billing API Endpoints for this environment
    A. See below
    UI and Salesforce:

    Q. Can you provide documentation reference for this information
    A. Yes, please review the following links to our Knowledge and Developer centers.

    Scott Blashek
    Zuora, Inc

  • 3.  RE: [Reminder] Scheduled Maintenance of Zuora Billing API Sandbox Environment

    Posted 07-20-2021 11:58
    No replies, thread closed.

    For updates on the status of this maintenance, please follow our Zuora Trust Maintenance status linked here: 

    Please expect the maintenance to commence on time, with any material updates to our timelines posted there.

    Scott Blashek
    Zuora, Inc