Maintenance Notifications

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US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

  • 1.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 10-04-2018 20:43

    In order to increase capacity and reliability we will be conducting a network maintenance in our US Production datacenter on Sunday November 11, 2018 starting at Midnight (12:00AM PST). API and UI transactions will be unavailable for up to 1 hour during the maintenance window.  Please note:  We anticipate actual downtime will be less than 1 hour, however we are specifying 1 hour to allow for validation and resolution of any unexpected issues.


    #Announcement


  • 2.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 10-04-2018 21:40

    Hi Scott

     

    So by API and UI transactions, do we mean Zuora is completely down for any read or write operation? As in no information fetches either, via API or UI possible, rendering UI unusable?

     

     

    Thanks

    Abhishek



  • 3.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 10-05-2018 02:44

    Hi Scott

     

    >on Sunday November 11, 2018 starting at Midnight (12:00AM PDT)

    on Sunday November 11, 2018 starting at Midnight (12:00AM PST)?

    There is a time difference, we want to know exact time zone.

     

    Thanks,



  • 4.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 10-08-2018 19:36

    @yasuhiro344 
    Looks like we'll be in PST after November 4 this year, so I will change the post accordingly.  

    @abhishek_grover
    This is a network maintenance with our upstream provider so the whole datacenter network will be unavalble.  As a result all API and UI services will be unavailable for the duration of the maintenance 



  • 5.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-06-2018 01:14

    Hi Team,

    Could you please confirm, if the maintenance is happening as per the schedule?

    And Day lighy saving is closed by Nov 4th. so please let us now if there will be any change in the timings.

     

    Regards,

    Bala.



  • 6.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-07-2018 12:20

    Good Morning,

     

    Is this scheduled maintenace still happending as originally planned this upcoming weekend?

     

    Regards,

    Sam



  • 7.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-08-2018 15:06

    @scottb- We have bill runs scheduled for midnight every day, will they kick off automatically after the maintenance is over? Or will we need manual intervention to do this.



  • 8.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-11-2018 05:39

    I was sorry if it was listed elsewhere.
    Is this work started as planned?



  • 9.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-11-2018 06:24

    Please confirm if this maintenence has been carried out.



  • 10.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-12-2018 01:36

    Hi Team,

    Could you please confirm, If the maintenance is completed as per the schedule?

     

    Regards,

    Bala.



  • 11.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-12-2018 12:14

    I echo the other questions on the thread.  Did this maintenance happen as scheduled?



  • 12.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-12-2018 13:43

    UPDATE:

    The maintenance was completed successfully within the specified window. Our apologies for the delayed response. 



  • 13.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-12-2018 22:07

    @Rolando & Team,

    This time, my customer was waiting full day for the update.

    For the future maintanance, could you ensure following:

    - Notify us when you start/finish system maintanance immediately

    - Update the progress in the same place. (Community/Trust)

     

    Terue (CSM in Japan)



  • 14.  US Production Maintenance 11/11/18 12:00AM PST to 1:00AM PST

    Posted 11-13-2018 13:49

    @Rolando and @scottb I second the above request to have your team actively announce when these maintenance windows are beginning and ending during the time of them actually happening. I was on your status page here https://trust.zuora.com/ during this maintenance window and no mention was made of this maintenance window what so ever. Also confusing was that this page said that all systems were fully operational during the downtime which makes it challenging to know if the maintenance is actually occurring or not.