Maintenance Notifications

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[Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

  • 1.  [Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

    ZUORA
    Posted 10-21-2018 14:37

    We have an emergency maintenance scheduled for Tuesday October 23, 2018 FROM 7:00PM UNTIL 11:00PM PDT, when we will be performing a critical preventative maintenance on our Storage system. We are reserving a 4-hour window during which most time is in validation, with the actual work time estimated to take approximately 30 minutes, anticipating a considerably shorter downtime.


    Impacted Region:

    US API SANDBOX ENVIRONMENT

    Impacted services:
    Salesforce PDF/Word Quote Generation
    PDF/Word Invoice Billing
    AQuA files and processing
    Export API files and processing
    queryMore
    All other batch processing will be queued (delayed) for the duration of the maintenance and will resume processing once completed.


    #Announcement


  • 2.  [Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

    ZUORA
    Posted 10-24-2018 00:09

    Update - all functionalities have been fully validated and tested. Will continue proactive monitoring for the next 2 hours. 



  • 3.  [Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

    ZUORA
    Posted 10-24-2018 01:04

     Final update - Maintenance is now fully completed with our internal teams still being on proactive monitoring.  Please reach out to Support at support@zuora.com should you expereince any issues.



  • 4.  [Completed] - Critical Sandbox Environment Maintenance on Tuesday 23 Oct 2018, 7pm-11pm PDT

    ZUORA
    Posted 10-23-2018 23:56

    Update - maintenance was started as planned.  We are now at validation stage and will keep this post updated.