Maintenance Notifications

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SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

  • 1.  SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

    Posted 07-16-2020 15:35

    Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive.  Our maintenance services are designed to protect your Zuora software environment(s) running in production, and prevent downtime resulting from faulty or failing systems.

     

    This is notice that we will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations. 

    Timeline for each datacenter
    EU Cloud: 4PM - 6PM PDT
    US Hosted: 7PM - 9PM PDT
    US Cloud: 7PM - 9PM PDT

    Please refer to the outline below for areas impacted.


    Maintenance actions :


    #1
    Datacenter(s) impacted and Timelines:
    US Hosted - Production - August 8, 2020 7pm to 9pm PDT


    Impact:

    During the maintenance window, we anticipate up to 10 minutes of service disruption will occur for ALL Zuora Billing API and UI traffic for US Hosted Production center only.  We are reserving the 2 hour window where most of the time will be spent with validation, actual work time is approximately 30 minutes with the total impact time to be considerably less than the window announced.


    #2

    Datacenter(s) impacted and Timelines:
    US Hosted - Production, August 8, 2020 7pm to 9pm PDT

    US Cloud  -  Production, August 8, 2020 7pm to 9pm PDT
    EU Cloud  -  Production, August 8, 2020 4pm to 6pm PDT 

    (Note: EU Cloud maintenance time conversion in CET is Aug 9, 2020 1am to 3am CET)


    Impact:

    During the two hour maintenance window, the following Zuora UI functions / areas will be in read-only mode.  Users will not be able to make updates to settings in these areas for the duration of the maintenance window:

    • Settings > Administration > Manage Users (including oAuth Client)
    • Settings > Administration > Manage User Roles (including Allowable Login IP Ranges)
    • Settings > Administration > Manage Tenant Profile
    • Settings > Administration >  Security Policies

     

    Note: Ability to generate oAuth Bearer token will NOT be impacted.

    During the maintenance windows above, where downtime is not specifically stated, there may be elevated risk to the platform during the maintenance windows, however additional downtime is not anticipated.

    A maintenance status message will be posted to this thread at the start of and upon completion of the activity.


    How can I tell which data-center we use?

     

    API or UI Endpoint Datacenter

    www.zuora.com  US Hosted

    rest.zuora.com US Hosted
    *na.zuora.com  US Cloud

    *eu.zuora.com  EU Cloud


    #Announcement


  • 2.  SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

    Posted 08-08-2020 18:38

    Our published maintenance windows outlined in this article will commence later today promptly as scheduled. 

    EU Cloud  -  Production, August 8, 2020 4pm to 6pm PDT 

    US Hosted & US Cloud - Production, August 8, 2020 7pm to 9pm PDT


    Updates will be provided when each maintenance windows end, or if there is additional information to share.  



  • 3.  SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

    Posted 08-08-2020 20:39

    Zuora Billing - EU Cloud maintenance has been completed and verified sucessfully.  



  • 4.  SYSTEM MAINTENANCE - ZUORA BILLING PRODUCTION SYSTEMS - Saturday August 8, 2020

    Posted 08-09-2020 00:41

    Zuora Billing - US Hosted & US Cloud maintenance has been completed and verified successfully.