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You may be used to working with Zuora in a certain way over the last few years and we don’t want anything about that to change! However, we do want to start being a lot more intentional in supporting your desired business outcomes. Zuora’s Journey to Usership (J2U) model provides a path for growth and maturity in the Subscription Economy. In working with companies across all these stages, we learned that there are 5 focus areas that every company evolves and invests in on their journey: Offering Design Subscriber Experience Financial Model Business Operations Enterprise Architecture The five areas represent what you need to know to excel ...