Blogs

If you think that your idea can benefit your organization and/or improve Zuora products, we recommend submitting an enhancement request in our Community’s Product Ideas: https://community.zuora.com/ideation-home , for our product team to review. Other people can also view and vote for your ideas. This article also shares best practices on writing your idea: https://community.zuora.com/blogs/lana-lee1/2021/05/24/have-an-idea-to-improve-zuora-heres-what-our-product-team-is-looking-for You can subscribe to ‘Community News’ for the latest webinars and product updates: https://community.zuora.com/communities/community-home?CommunityKey=5aff528c-0e69-4a3d-a756-fe240ad97b02 ...

If a support ticket has been Pending on your response for 3 days, the ticket status will be automatically update to Solved by the ticket system (during these 3 days, there will be two reminder emails sent by the ticket system to remind you for a response). After another 7 days, the ticket status will be automatically updated to Closed . When a ticket is in Solved status, you can directly reply in the ticket or email thread to reopen it. When a ticket is in Closed status, the ticket cannot be reopened again. However, you can follow up with a closed ticket in one of the following ways: If you’re using the web portal to access your support ...

After an issue is confirmed as a product defect, there will be an estimated time of arrival (ETA) of the fix release version shared with you in the support ticket. The release schedule for each release version will be posted by the Zuora Release Management team in Zuora Community - Release Notifications . After the thread of the target fix release version is posted in the forum, the Zuora Global Support team will share the link of the thread with you in the support ticket, and then the support ticket will be marked as Solved. You can join the Release Notifications group to get updates about the release deployment status, and receive notifications ...

On November 15th, we were joined by Zuora product speakers @Cor Slegers , @Aparna Unnithan , and @Kenta Tomura where they demonstrated Zuora’s system health dashboards including: APIs Dashboard Bill Run Dashboard Payments Dashboard Workflow Dashboard HPM Dashboard - presentation only Other dashboards like Data Query, Notifications, Presentments, Tax integration, Usage, etc. - presentation only The team walked through each dashboard and shared guidelines on how to turn the insights into actions. If you missed the session, please check out the presentation and video below. Learn More View Presentation From ...

The ability to process big jobs quickly helps our customers realize some pretty audacious goals even during peak traffic periods. On July 14th, the Community hosted a Table Talk with @Kenta Tomura , Senior Manager of Product Strategy where he discussed several factors that could affect Zuora performance and introduced Zuora’s Performance Booster which increases your ability to scale internal operations at peak periods with Zuora’s Parallel Processing Engine. Three of the most contributing factors to Zuora performance issues involve bill and payment runs and API Concurrency. Bill and Payment Run Performance Bill run performance is affected ...

Have an idea for Zuora? We'd love to hear about it! Our Ideas is a great place for you to share your innovative ideas to help us improve our products. To make this process effective and transparent, we will be evaluating your ideas and feedback on the following criteria and giving feedback accordingly. We hope that sharing our general criteria by which we will be evaluating your submitted ideas will help you guide your submissions. You can expect to receive feedback on your submission from our Product Management team in the form of status changes and follow-up comments. Submission Criteria Description Reach of Impact ...

Whether you have been using Zuora for several years or are a new customer, subscribing to areas in the Zuora Community News and Notifications will keep you informed about the company and product - from upcoming maintenance to interactive community events like Table Talks and working sessions. Zuora Community News and Notifications include Maintenance - Scheduled Maintenance windows, their impact, and a brief description so you know what to expect and prepare your team for. Release Notifications - Zuora Release windows for Sandbox and Production, links to the release notes, and any release notes status updates. Zuora Revenue Notifications ...

Last week, a customer of ours talked to us about her experience using Zuora University. During our conversation, she mentioned that she preferred to learn in a classroom environment wherein you find an instructor/teacher and peers/students. She was mildly surprised that several hundred students do our self-paced courses every day and find them very helpful. According to her, the best learning environment is when there is someone to guide you in real-time and correct you if you’re going wrong. That got us thinking. What if some of our customers are doing the wrong format of courses? So, we put together this quick guide for you to decide which type of content you ...

So, your company recently signed up for Zuora and you’re wondering how to start using it. Fret not, we understand that it’s not the easiest platform to operate. Zuora University was launched in the year 2015 to help solve this very problem. Today, there are more than 300 courses available to subscribers of Zuora University. But that’s not just the only reason why you should do these courses. Here are a few more. 1. Your basics get stronger If you’re new to Zuora and the Subscription Economy, you may not entirely understand the functionality of our products. Let’s face it: the more capabilities the product offers, the more complex it gets. Here’s ...