Blogs

When Zuora users have questions, they often search the Zuora Community to find solutions or post a question - others file a support ticket.  Wouldn’t it be great to connect with Zuora and other customers in a real-time, open, and supportive environment? Community Table Talks are collaborative virtual events where our customers have the opportunity to connect with Zuora experts along with other users to discuss topics ranging from APIs to Zuora Revenue.   Here are some reasons why you should consider attending a Zuora Community Table Talk. Top Reasons to Attend a Zuora Community Table Talk 1. Events are focused on product support and knowledge ...

--> The ability to process big jobs quickly helps our customers realize some pretty audacious goals even during peak traffic periods. On July 14th, the Community hosted a Table Talk with @Kenta Tomura , Senior Manager of Product Strategy where he discussed several factors that could affect Zuora performance and introduced Zuora’s Performance Booster which increases your ability to scale internal operations at peak periods with Zuora’s Parallel Processing Engine.   Three of the most contributing factors to Zuora performance issues involve bill and payment runs and API Concurrency.  Bill and Payment Run Performance Bill run performance ...

--> Have an idea for Zuora? We'd love to hear about it! Our Ideas is a great place for you to share your innovative ideas to help us improve our products.  To make this process effective and transparent, we will be evaluating your ideas and feedback on the following criteria and giving feedback accordingly.  We hope that sharing our general criteria by which we will be evaluating your submitted ideas will help you guide your submissions.  You can expect to receive feedback on your submission from our Product Management team in the form of status changes and follow-up comments.   Submission Criteria Description Reach of Impact ...

Whether you have been using Zuora for several years or are a new customer, subscribing to areas in the Zuora Community News and Notifications will keep you informed about the company and product - from upcoming maintenance to interactive community events like Table Talks and working sessions. Zuora Community News and Notifications include Maintenance - Scheduled Maintenance windows, their impact, and a brief description so you know what to expect and prepare your team for. Release Notifications - Zuora Release windows for Sandbox and Production, links to the release notes, and any release notes status updates.  Zuora Revenue Notifications ...

Last week, a customer of ours talked to us about her experience using Zuora University. During our conversation, she mentioned that she preferred to learn in a classroom environment wherein you find an instructor/teacher and peers/students. She was mildly surprised that several hundred students do our self-paced courses every day and find them very helpful. According to her, the best learning environment is when there is someone to guide you in real-time and correct you if you’re going wrong. That got us thinking. What if some of our customers are doing the wrong format of courses? So, we put together this quick guide for you to decide which type of content you ...

So, your company recently signed up for Zuora and you’re wondering how to start using it. Fret not, we understand that it’s not the easiest platform to operate. Zuora University was launched in the year 2015 to help solve this very problem. Today, there are more than 300 courses available to subscribers of Zuora University. But that’s not just the only reason why you should do these courses. Here are a few more. 1. Your basics get stronger  If you’re new to Zuora and the Subscription Economy, you may not entirely understand the functionality of our products. Let’s face it: the more capabilities the product offers, the more complex it gets.  Here’s ...