Blogs

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If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that.  With the need to stay from home, certain digital subscriptions will be in high demand web conferencing tools, homeschool educational offerings, internet packages, news apps, workout apps, and online entertainment are a few that we've already witnessed.  Zoom, for example, removed usage limits for certain countries and opened up its platform to offer a free K-12 School Program for students learning from home.   If you're considering a similar response to COVID-19, learn how to take advantage of Zuora's pricing update capabilities.  Early movers ...
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Subscribed Weekly Three Big Shifts that Define Success in the Subscription Economy サブスクリプション・エコノミーにおける成功を定義する3つの大きな変化 Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 2023年、サブスクリプション・エコノミーはさらに進化を続けています。四半期ごとに、別の CEO が、今後 3 ~ 5 年以内に収益の 20%、30%、50%をサブスクリプションに依存するようになると発表しているようです。 もちろん、Subscribed Weeklyの読者は驚かないでしょう。あなたの会社は、Adobeのように、すでに 100%リカーリング収益 を上げているかもしれません。 GoProのように 、ハードウェアと同時に立ち上げたサービスが大ブレイクしているのかもしれません。 The New York Times のように、業界全体がシフトしているのかもしれません。 しかし、多くの人は、「次はどうなるのか」と考えています。今後の収益の20〜80%が既存顧客からのものである今、これまでの成功をどのように積み重ねればいいのか。 どうすれば、旧来の取引型モデルに逆戻りしないのか。 そしてもちろん、この滑りやすいウナギのような経済状況と折り合いをつけ、成長を続けるにはどうすればいいのか。 どのような段階にある企業であれ、サブスクリプション・エコノミーで成功するには、3つの大きな変化を乗り越える必要があると私は考えています:顧客関係への変化、ダイナミックなマネタイズへの変化、そして最後に、より大きくではなく、より深くという考え方への変化です。 ...
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For customers struggling to pay, you may need to issue them a credit or adjustment to help them cope with the current COVID-19 situation.  Companies across many industries have seen a spike in subscribers that cant make payments, resulting in the need for large volumes of credits and refunds.  The challenge is, it's difficult for finance departments to issue these balance adjustments without spending time manually processing each one. That simply wont scale fast enough with this situation.   If you are facing this challenge, learn how other companies are using Zuora's tools to do bulk updates for credits and refunds.  Not only will it ensure a longer term ...
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Do you want to learn how best in class subscription companies lock in more revenue upfront? The answer is simple: ramp deals. But the solution surprisingly isn't so simple for the rest of the market. We're excited to unveil Zuora's brand new Quote to Revenue Ramp deal functionality that not only allows you to book more revenue upfront, but also manage all the complexities that follow from order to revenue.   In this on-demand session, Swetha Beepyata, Director of Product Management, walks through: How to lock in future growth for your business with multi-period deals How to increase revenue transparency with metrics that measure the impact of every ...
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Application Lifecycle Management (ALM) is important. It helps organizations manage the process of developing, deploying, and maintaining software applications. Having a clear process and strategy will help you increase the quality of your deliverables as it makes sure that all stakeholders are on the same page throughout the entire lifecycle of the application. ALM ensures that the application is delivered on time, within budget, and with the desired quality. Additionally, it helps identify and address potential issues early on, which can help to minimize the impact of those issues on the project. In this Table Talk, Technical Sales Specialist @Cor Slegers ...
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On January 17th, the Zuora Community hosted a Table Talk with @Alex Knights , Senior Product Manager of Developer Experience and @Izzy Johnson , Senior Software Engineer as they gave an overview of Zuora’s latest version of the API and SDK. The session began with a Zuora tool tip on how to reduce the number of requests you make to Zuora by expanding objects in responses using the Quickstart API . This could increase the performance of your system by addressing the n+1 problem with API requests. All objects in the Zuora API have unique IDs you can use to retrieve, update and delete these objects. The Zuora API also uses these IDs to link related objects ...
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At our January 12, 2023 Zuora Revenue Workshop, @Nikki Wong , Director of Product Management in Zuora Revenue gave an overview of the new Consumption Revenue Module that is now generally available. Some highlights on pre-defined performance obligation below followed by the video with more information: Consumption - Usage Event (Non-Committed) Supports the use case where billing is in arrears and revenue is expected to be accrued before billing. Consumption - Usage Event Supports the use case where billing in advance and revenue is expected to be recognized after billing. Revenue is driven by Usage as Incurred. Consumption Ratable without ...
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We kicked off our 2023 Community Table Talks on January 10th with our Workflow Best Practice Workshop where Product Manager of Platform and Workflow @Karnbir Singh broke down building real-time and batch workflows. A real-time workflow is when you execute a workflow on single-record events while a batch workflow is when you execute workflows on process events or long-scheduled intervals.  Below is a comparison chart: Real-Time Workflow Batch Workflow Execute on single record events Invoice Posted Order Processed Account Created Uses synchronous tasks Object Query Cancel Subscription ...
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At our December 8th Zuora Revenue Workshop, Nikki Wong, Director of Product Management in Zuora Revenue was joined by Senior Product Managers Ankita Jain and Vivek Ganesan to share some upcoming UI updates in Zuora Revenue and walked attendees through the Close Process Dashboard.  If you missed the session, check out the video and presentation below that covers the  Overview RORD Lines Count Export RC adding Overview Revenue Summary Options Updates Reorganization of the Workbench Dropdown Menu Zuora Revenue Close Process Dashboard - What’s New Previously, your Initiate Close Period experience involved a lot of clicking and a lot of scrolling. ...
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On December 7, Customer Success Manager and Revenue and Finance Advocate @Monique Romero   hosted a Finance Workshop for Billing customers on Redistributing Revenue Using Mass Updater. The session began with a Zuora Best Practice Tool Tip on Revenue Rules which is that Revenue Rules should be created and assigned to the product rate plan charges before you start invoicing to ensure a revenue schedule is created at the time of billing. Hear more of what Monique has to share about Revenue Rules in this video: ​​ Revenue Recognition with Zuora Billing - Presentation The workshop covered redistributing Billing Revenue- using Mass Updater. If you have ...
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On November 15th, we were joined by Zuora product speakers @Cor Slegers , @Aparna Unnithan , and @Kenta Tomura where they demonstrated Zuora’s system health dashboards including: APIs Dashboard Bill Run Dashboard Payments Dashboard Workflow Dashboard HPM Dashboard - presentation only Other dashboards like Data Query, Notifications, Presentments, Tax integration, Usage, etc. - presentation only The team walked through each dashboard and shared guidelines on how to turn the insights into actions. If you missed the session, please check out the presentation and video below. Presentation Video About Zuora’s System Health ...
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On November 10th, @Nikki Wong , Director Product Management, Revenue was joined by @Kathy Pearson , Director of Revenue Advisory where they gave an overview and demonstration of Zuora Revenue’s SSP Analyzer  whose features include: Converting historical data to SSP data points Zuora Revenue Other ERPs User Defined Transactions Type Standalone transactions or all Product families or sales regions Date range (last quarter, last year) User Defined Analysis Type Group by/Stratifications Standard Median Optimizer % of List Price % of any amount/number field Transaction Count Quantity Count Ease Operations Display ...
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On November 8th, we hosted our first Workflow Workshop on Managing Close Process via Workflow Orchestrations with Workflow and Platform Product Manager, @Karnbir Singh where he was on-hand to answer questions and collect feedback related to Workflow as well as share product updates. Karn also shared a Zuora tip on automating month end close with Workflow with the following process: Journal Run   - created for a specific accounting period close Callout -   Upon completion of Journal Run, a   callout   is made from the system to enact a Workflow Trigger Workflow   - Workflow is kicked off and can complete use case specific month end close tasks ...
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On October 12, we held a finance workshop on accounting code restatement. Customer Success Manager @Monique Romero walked us through the process that many will be performing for their year-end close activities. To have all transactions for the affected term updated to reflect the desired accounting codes, follow these steps:   Create new Chart of Accounts in Zuora Update Product Catalog Rate Plan Charges for affected charges Cancel all posted journal runs for the affected term Re-open accounting periods for the affected term Use Finance Mass Updater tool to update accounting codes and transactions Close the accounting periods ...
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On October 13, we held a revenue workshop on Reduction Order Lines (RORD). Revenue Product Manager Nikki Wong provided an overview of reduction orders (RORD) with Zuora Revenue that included the following: What is RORD? Who can use RORD? Why use RORD? RORD data RORD accounting RORD allocations Additionally, Nikki gave a Zuora Revenue Tool Tip peeking into 10K/10Q which is the total revenue and booking, revenue by product family and revenue and booking data by customer. Revenue can run on big data so there are no volume limitations.  See the tip below: Zuora Tool Tip: Peek into 10K/10Q Presentation Stay ...
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Subscribed Weekly WHY TWITCH IS MAKING A MISTAKE WITH SUBSCRIPTIONS Twitchはなぜサブスクリプションで失敗しているのか Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 数週間前、私たちは クリエイターエコノミー について、そしてそれが定期的な購読という共通の柱があることから、サブスクリプションエコノミーといかに並列しているかについて書きました。クリエイター・エコノミーとは、ソーシャルメディア・プラットフォームとサブスクリプションを利用して収入を得るデジタル・クリエイターや専門家の業界を指します。Twitch、Patreon、YouTubeなどのプラットフォームで真のキャリアを築くために、何千人ものクリエイターが活用しているのが、視聴者からの収益源を日常的にコントロールできることです。 最近、最大のストリーミング・クリエーター・プラットフォームであるTwitchは、ストリーマーの間で事実上反乱を引き起こすような新しいポリシーを制定しました。 サブスクリプション収入を半減させ、独占契約を結ばなくなったことで 、Twitchをプラットフォームとして業界を定義してきた多くのストリーマーが、 クリエイターへの働きかけを強化しているYouTubeへの乗り換え を検討しているようです。外から見ていると、クリエイターエコノミーの権力者たちの間で小競り合いが起きているように見えます。 この騒動を理解するために、ZuoraのZEOの一人で、クリエイターでもあり、副業としてTwitchチャンネルを運営し続けているStefan ...
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On October 6th, the Zuora Community hosted a Table Talk about Orders and the rolling release to enable Orders Harmonization for remaining Subscribe and Amend customers. Rest assured that all customers can adopt Orders Harmonization with no impact to existing integrations or processes.  As part of our normal release cycles, now until the end of the year, we will be turning on orders harmonization for the remaining S/A customers with the exclusion of  joint billing/revenue customers and customers who have Zuora CPQ on v9.7 and below. Below are some of the session highlights and if you missed the session with @Natalie Kalas , @Shannon Mobey , and ...
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Subscribed Weekly アドビ’S Purchase of FIGMA Double Down on One of the Best Moves in Business History アドビのFigmaの買収は、ビジネス史における最高の一手となる Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 今月、Adobeは、コラボレーション・デザイン・アプリケーションのスイートを開発した Figmaを買収することを発表 しました。これは、クリエイターやクリエイティブ・プロフェッショナルにとって潜在的な意味を持つだけでなく、その取引規模が桁外れであることから、 大きなニュース でした。これはFigmaのARR(年率換算経常収益)の50倍に相当し、規模の大きなソフトウェア企業に対して支払われる収益倍率としては過去最大です。また、非公開のテクノロジー企業の売却額としては史上最大であり、公開市場においては、市場がまだ非常に活況だった2年前のSalesforceによる 277億ドルでのSlack買収 に次ぐ規模です。 Figmaの企業精神が失われることを心配する声 、 独占禁止法への懸念 、 アドビの巨額買収を疑問視する声 など、各方面から様々な見解が噴出しています。 アドビがこのプロジェクトを成功させることができたのは、ビジネス界で最も優れた、最も大胆な行動の1つであるからです。それを説明しましょう。 アドビのサブスクリプションへの転換の伝説 多くの人がアドビのストーリーをご存知かと思います。 ...
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On September 28th, the Zuora Community Hosted a Workflow Workshop with @Karnbir Singh , Product Manager, Platform, Workflow and @Serg Martinez , Principal Enterprise Architect who were on-hand to answer questions and listen to product feedback.  If you missed the session, please see the 5-minute Tool Tip and presentation below . In this session, Karn shared what’s coming soon with Workflow including More UX improvements and features Focusing on user personas from lighter to heavier Workflow tasks Bringing Workflow into the Zuora ecosystem Best Practices When Using Building Workflows Serg shared his Best Practices When Building Workflows document ...
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You may be used to working with Zuora in a certain way over the last few years and we don’t want anything about that to change! However, we do want to start being a lot more intentional in supporting your desired business outcomes. Zuora’s Journey to Usership (J2U) model provides a path for growth and maturity in the Subscription Economy. In working with companies across all these stages, we learned that there are 5 focus areas that every company evolves and invests in on their journey: Offering Design Subscriber Experience Financial Model Business Operations Enterprise Architecture The five areas represent what you need to know to excel ...
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