Blogs

Subscribed Weekly「マイクロソフトの Copilot戦略がAI界で波紋を広げる」

By Terue Hirai posted 03-26-2025
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Subscribed Weekly Microsoft’s Copilot push is the biggest bait-and-switch in AI マイクロソフトの Copilot戦略がAI界で波紋を広げる Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 先月、数百万のMicrosoft 365ユーザーは、Officeを支払っていると考えていましたが、実際には、望んでいたかどうかに関係なく、Copilotを手に入れることになっていました。これはAIの歴史上最大の「 bait-and-switch（おとり商法） 」であると言えます。 Microsoftは、 1年以上前 にOfficeスイートに組み込まれたAIアシスタント「Copilot Pro」を20ドル/月で発売しましたが、購入者数は予想外に少なく、10月には販売方法がうまくいかないことを認識しました。 その結果、MicrosoftはユーザーにCopilotを提供することで、OfficeにCopilotを含め サブスクリプション料金を引き上げ ました。最初にアジアでこの変更を行い、先月には世界中で84百万のサブスクライバーに影響を及ぼしました。また、製品名を「Microsoft 365 Copilot」に変更しました。Copilotを支払いたくなかったとしても、今では支払わざるを得ない状況であることが明らかです。 しかし、状況はさらに悪化しています。米国のお客様がRedditにシェアした 365価格更新メールで ...
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Discover the Zuora Developer Community

By Richard Sawey posted 03-19-2025
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Are you tapping into the full potential of the Developer group in the Zuora Community? Whether you’re new to Zuora APIs or a seasoned developer that has been using them for years, joining this community group might be what you’re looking for to help you expand your technical prowess. The purpose of our Developer Community is empower you, our customer's developers, to up-level your organization's ability to sell by providing a welcoming space to ask questions, share knowledge and best practices, and to collaborate on innovative solutions and best practices. This is done by: Note: Access to some content below requires a Zuora Community account. Access ...
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Connecting Dots with Docs: Navigating Zuora Release Notes and Product Documentation

By Kathy Clemens posted 03-19-2025
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As a Zuora user, there are many self-service help resources available to you, including reference documentation that is updated to reflect each product release, allowing you to find answers to questions about Zuora products and how they work to make the most out of your Zuora investment. In this Community Table Talk we will explain Zuora's approach to release notes and product documentation, demonstrate recent updates to Knowledge Center and the content that is published there, and share some plans for the future. I also launched a number of polls to better understand which Zuora help resources our users leverage, how often they rely on Release Notes and ...
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Subscribed Weekly「AdobeのAI戦略：収益化を急がず、まず価値を提供する」

By Terue Hirai posted 02-27-2025
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Subscribed Weekly No, you don't have to rush monetizing AI: A lesson from Adobe AdobeのAI戦略：収益化を急がず、まず価値を提供する Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 最近、経営幹部の間で「AIの価格設定をどうするか」という質問がよく聞かれることがある。多くの企業がサブスクリプション、使用量ベース、アドオンなどのモデルを検討しているが、Adobeは「まだ価格を設定しない」というシンプルな戦略を取っている。 AdobeはFirefly Video Modelを公開ベータ版としてリリースし、画像、ベクター、デザインAIツールをCreative Cloudサブスクリプションに追加料金なしで提供している。これは、ユーザーにAIを体験してもらい、フィードバックを得ることを優先しているためである。動画処理にはコストがかかるため、ベータ版終了後に価格モデルを検討するとしているが、まずは価値を提供し、AIに慣れてもらうことを重視している。 AdobeのCEOは、優れたモデルを開発し、ユーザーに試してもらうことが重要であると述べている。これは、フリーミアムモデルと同様に、まず価値を提供し、関係を構築してから収益化につなげる戦略である。また、企業は消費者がAIに慣れ親しむのを助け、製品の採用状況や評価をリアルタイムで学習できる。 ZendeskもAIエージェントに対して成果ベースの価格モデルを導入しており、両社ともAIの導入において価値を優先する姿勢を示している。顧客のニーズに焦点を当て、導入の容易さを優先することで、Adobeは将来的な価格設定のための基盤を築いている。 ...
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Unlocking the Full Potential of Zuora’s Developer Center

By Richard Sawey posted 02-20-2025
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As Zuora’s Developer Advocate and Principal Solution Architect, I understand the importance of having a platform that caters to developers at every level, ensuring you have the tools, resources, and support needed to be successful. In our February 18th Table Talk, I gave a preview of new Developer Center content coming, including more tutorials, more code samples. Not only will you be able to work with our APIs more effectively, but it will also help you solve business problems sooner. View presentation | Watch full video New Developer Center Content Watch video to learn more Billing and Payment FAQs Podcast! Revised ‘Get Started’ ...
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Subscribed Weekly「 AIサービスの価格設定：Zendeskから学ぶ顧客中心アプローチ」

By Terue Hirai posted 01-28-2025
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Subscribed Weekly Monetizing AI? Start with the customer: Lessons from Zendesk AIサービスの価格設定：Zendeskから学ぶ顧客中心アプローチ Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 最近Zendeskが新しいAIサービスの 価格を引き下げ 、「成果ベースの価格設定」と呼ばれる新たなモデルを導入しました。 これは、今後のビジネスの方向性を示す重要な動きです。 AIとその収益化 AIは急速に普及しており、多くの企業がコパイロットやその他のAI機能を導入していますが、その収益化方法に苦慮しています。ZuoraのSubscribed Instituteは、70社以上の生成AIの価格設定メトリクスとモデルを分析し、ほとんどの企業がAIを導入する際に使用量に基づく価格モデルを採用していることを発見しました。この使用量モデルは、進化中の技術に対してどのように料金を設定するか、ユーザー数が不明な場合やAIが人員削減を目的とする場合にどうするかなど、多くの疑問に対する答えとなります。 顧客視点での価値提供 企業は、顧客視点からAIを収益化することを考えなければ、提供する機能や製品は市場で成功しないことを認識しています。AIツールは実際の問題を解決し、顧客に価値を提供する必要があります。Zendeskはこの点を理解しており、AIエージェントに対して成果ベースの価格設定モデルを導入しました。このモデルでは、顧客はAIによって自動的に解決された問題についてのみ費用が発生します。 ...
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Being Enterprise-Ready with Zephr

By Sean Gray posted 01-14-2025
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On December 17th, we hosted a Zephr Table Talk where we were able to share the enterprise-grade capabilities developed and enhanced within Zephr in the past year to help publishers grow at scale, increase efficiency and achieve greater agility and control over back-end operations that ultimately drive subscriber growth and retention. Watch Full Video | View Presentation Boost Launch Confidence With Virtual Environments Watch video to learn more Virtual Environments make it simple for enterprise clients with complex development pipelines to confidently test rules because it allows you to create custom pipelines with granular permissions on who ...
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Only Have a Few Minutes? Watch a Zuora Community Walkthrough Video

By Lana Lee posted 12-20-2024
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Zuora Community Walkthrough Videos are short videos created by our subject-matter experts and are focused on specific tasks so that you can work alongside our experts to resolve some common issues in Zuora Billing, Platform and CPQ. Billing How to Restate your Accounting Codes How to do Usage Accruals in Zuora Billing Reviewing The Month End Close Process 3 Ways To Generate Credit Memos ⇒ Watch Billing Walkthrough Videos Platform Marketplace/Collect Login Issues . Amendment Using API Loader (Developer Tools) Mass Create Accounting Periods Using API Loader- Developer Tool Product Catalog API Loader (Export) Using Developer Tools ...
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Subscribed Weekly「Zoom社におけるトータル・マネタイゼーション戦略とは？ by Tien」

By Terue Hirai posted 12-19-2024
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Subscribed Weekly What Total Monetization means at Zoom Zoom社におけるトータル・マネタイゼーション戦略とは？ Zuora創業者兼CEO Tienのブログの抄訳をお届けします! 最近、私たちは「Total Monetization（トータルマネタイゼーション）」という新しい概念を探求してきました。これはサブスクリプション経済が新たな常識となった今、企業が採用している主要な戦略です。本質的に、Total Monetizationは様々な価格モデル（バンドル、アンバンドル、フリーミアム、使用量ベースなど）を試し、顧客に最も響くものを見つけることを含みます。これは継続的な適応の旅であり、企業は異なる価格設定やパッケージングを試したり、切り替えたり、あるいは複数のモデルを同時に提供したりすることができます。 私たちはまず、Total Monetizationを定義し、消費者需要の理解と満足の重要性を強調し、価格モデルを深く探求し、この戦略を実行するために必要な技術について議論しました。今回は、私たちがよく知っている企業であるZoomを例に、Total Monetizationの実践を見ていきましょう。最近、私はバークレーのSubscribed Liveで、ZoomのChief Strategy OfficerであるAbhisht Aroraとステージ上でインタビューを行い、Zoomがどのように会議プラットフォームから仕事を革新するビジネスへと進化したか、AIと柔軟な価格設定に焦点を当てて多様な顧客ニーズにどう応えているかを探りました。 ...
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Master Your Month-End and Year-End Close Processes in Zuora Billing

By Lana Lee posted 11-26-2024
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Navigating the month-end close process can be a daunting task for finance teams, especially in subscription-based businesses where accuracy and efficiency are important. The following best practice checklists break down your month-end close activities so that you will feel confident in closing your accounting periods. Each checklist is comprehensive with step-by-step instructions along with video to equip you with the tools you need to close your books. MONTH-END CLOSE PROCESS Reviewing the Month-End Close Process in Zuora Billing Strengthen your Zuora foundation with best practice checklists from the Community, Knowledge Center, and Self Service ...
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3 Key Subscription Strategies for Business Growth

By Lana Lee posted 11-25-2024
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As businesses around the world adapted to unprecedented challenges during COVID-19, many turned to innovative subscription strategies and quickly rethink their approaches. In 2020, we gathered a team of Zuora experts to guide our customers through this transition in a series of webcasts. Now that we are entering a new phase, these strategies still remain relevant for driving growth and customer loyalty. Below are three subscription strategies that can help your business scale effectively: Change Prices En Masse in Zuora If you have the chance to offer customers a different pricing plan, there is a fast way to do that. With the need to stay from ...
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Issuing Bulk Credits and Adjustments for Customers

By Zuora Community posted 11-12-2024
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For customers struggling to pay, you may need to issue them a credit or adjustment to help them cope with the current situation. During COVID-19, companies across many industries have seen a spike in subscribers that can't make payments, resulting in the need for large volumes of credits and refunds. The challenge is, it's difficult for finance departments to issue these balance adjustments without spending time manually processing each one. That simply won't scale fast enough with this situation. If you are facing this challenge, learn how to immediately take advantage of the bulk credits and refunds capabilities in Zuora. Not only will it ensure a longer ...
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August 2024 Zuora Product Roadmap Q&A

By Lana Lee posted 09-04-2024
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This past August, we explored the latest innovations coming out over the next six months and beyond. Our product team discussed the latest developments in Zuora Platform, Billing/CPQ, Payments, Revenue, and Zephr. Below are some of the Q&A highlights from the session which you can access here . Q&A Highlights Which features introduced today are included in the normal license of Zuora Billing and which are paid add-ons? Features concerning consumption are being included in Advanced Consumption Billing, which is a paid-for add-on module. Are there any initial estimates for SAP connector? We are aiming for Feb 2025. Is dynamic pricing ...
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What’s New in Zuora FY25 H1 - Zuora In-Product Benchmarks Q&A

By Lana Lee posted 06-14-2024
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At our May 2024 What’s New in Zuora webinar, we showcased our in-product Benchmarks feature that is designed to help analyze how your business is doing relative to the competitors in your industry by leveraging AI to suggest best practices for specific metrics tailored to each industry. This new feature ensures that business performance and growth meet market standards and that automation aligns with industry best practices. Q&A Highlights Will there be a cost associated with Benchmarks? There's also no cost for the Benchmarks Dashboard. Is there an ability to look at the Benchmark data based on different subscription groups ...
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Navigate Your Success: Introducing Zuora's AI-Driven In-Product Benchmarks

By Lana Lee posted 03-14-2024
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As the business landscape evolves, organizations strive to not only grow but also ensure their progress aligns with industry standards. In this journey of growth and optimization, businesses often find themselves seeking reassurance that they are on the right track, following best practices, and making informed decisions. This is where benchmarks play a crucial role. In the dynamic world of the Subscription Economy®, where agility, efficiency, and innovation are paramount, benchmarking becomes even more essential. It enables businesses to gauge their performance, identify areas for improvement, and compare themselves against their peers. It's not just about ...
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What’s New with the Advanced Payment Manager Functionality

By Lana Lee posted 01-26-2024
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On January 10th, the Zuora Community hosted a Table Talk with product manager, @Megan Aaron who shared an overview of Payment Profiles, the modernized replacement to Zuora Collections’ Advanced Payment Manager functionality. Payment Profiles enables payment flexibility for your subscribers where payment methods and gateways can be associated with subscriptions instead of accounts. Payment Profiles will be part of Zuora’s payment operations and accessible to all customers by the end of the quarter. Leverage Advanced Payment Orchestration to Achieve Faster Time to Value In a changing payments landscape, versatility of payment operations is critical in ...
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AskZuora: The Future Told Through Conversational Analytics

By Lana Lee posted 10-31-2023
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Imagine this: You're a finance leader at a fast-growing SaaS company. It's Monday morning, you're sipping your coffee, and you're faced with a dilemma. You need to compare this quarter's MRR (Monthly Recurring Revenue) with the same quarter from last year to evaluate performance. Normally, you'd open multiple tabs, run complex queries, or even wait for the analytics team to get back to you. Not anymore. With AskZuora, you simply type in your question and get your answer. We've been working tirelessly behind the scenes to take the power of Zuora's analytics capabilities and make it even more accessible, intuitive, and user-friendly. That's how AskZuora was ...
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Best Practice Checklist: Year-End Close in Zuora Billing

By Lana Lee posted 10-27-2023
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Strengthen your Zuora foundation with best practice checklists from the Community, Knowledge Center, and Self Service Solutions so that you can confidently use Zuora. This checklist focuses on the Year-End Close Process in Zuora Billing where the goal is to update all transactions for the affected term to reflect the desired accounting codes. This best practice checklist walks through each step from video shorts from October 2023’s Finance workshop Preparing for Year-End Close in Zuora Billing . What you’ll learn: Overview: Year-End Close Prerequisite: Restate Accounting Codes In Zuora To Align To Your Gl Chart ...
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Best Practice Checklist: Community Engagement Basics

By Lana Lee posted 10-27-2023
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Strengthen your Zuora foundation with best practices from the Community, Knowledge Center, and Self Service Solutions so that you can confidently use Zuora. This checklist focuses on Zuora Community Engagement Basics starting with navigating community groups to adjusting your email subscriptions and following contributions of other members. Engage With the Others Without Writing a Single Post Community Groups are where product conversations happen and you can still be a part of it just by reading content and clicking links. From the homepage, there are different paths you can follow to get started. □ Read a discussion post or blog article ...
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