Imagine this: You're a finance leader at a fast-growing SaaS company. It's Monday morning, you're sipping your coffee, and you're faced with a dilemma. You need to compare this quarter's MRR (Monthly Recurring Revenue) with the same quarter from last year to evaluate performance. Normally, you'd open multiple tabs, run complex queries, or even wait for the analytics team to get back to you. Not anymore. With AskZuora, you simply type in your question and get your answer.
We've been working tirelessly behind the scenes to take the power of Zuora's analytics capabilities and make it even more accessible, intuitive, and user-friendly. That's how AskZuora was born—our AI-driven chat experience designed to make analytics as easy as asking a question. In its beta phase, AskZuora focuses on providing instant access to core analytical billing/subscription metrics. While this is just the start, we are building a robust foundation that will soon accommodate an expansive range of metrics and custom queries.
What makes this even more exciting is our commitment to continually refining AskZuora. We are in an iterative, data-driven loop of improvement. As users engage with the chat interface, we're monitoring key metrics like success rates, recommendations, and even something as granular as the number of times the AI couldn't generate an answer. We're taking every data point seriously, iterating on the go, and coming out stronger with each cycle. We're also keenly listening to your feedback through various channels—be it forms, direct emails to our AI team, or prompts within AskZuora itself.
As much as we are excited, we're also cautious. We're only moving from beta to GA when we meet our stringent quality and performance metrics. We've set high bars for success rates, precision, recall, and other industry-standard metrics. We're aiming for a chatbot that not only answers your questions but does so accurately, swiftly, and reliably.
So what's next for AskZuora? As we navigate through the beta phase, your feedback is not just welcome—it's vital. We're eager to hear your thoughts, experiences, and even your criticisms. Your insights will help us to make AskZuora better, more intuitive, and aligned with your real-world analytical needs.
Intrigued? You should be. The beta release is around the corner, and we'd love for you to be a part of this journey. Stay tuned for the beta agreement form and a comprehensive help guide to get you started. AskZuora is not just a feature; it's a revolution in how you interact with your data. We're just getting started, and we can't wait to show you what's next.
Ready to jump in? Simply reach out to your account representatives to express your interest
We're All Ears, and We're Dialed In!
Zuora is all about innovating in ways that resonate with your needs. Got some feedback? An awesome idea? Or just want to chat about how AI can make your Zuora experience even better? Start a conversation with us in the Artificial Intelligence (AI) group in the Zuora Community to let us know your thoughts.