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  • 1.  Knowledge Center not available effective November 14

    Posted 11-13-2025 10:44
    Edited by Lana Lee 11-13-2025 10:44
    No replies, thread closed.
    We want to let you know that starting November 14, the Zuora Knowledge Center will no longer be accessible.  From November 14 forward, any existing links to the Knowledge Center will automatically redirect to docs.zuora.com, our modernized documentation site designed for easier navigation, improved search, and a more consistent experience.

    What's changing:
    • Most Knowledge Center content has already been migrated to docs.zuora.com.
    • Only a small portion of low-engagement content has not yet been migrated. Migration will be completed by end of November.
    • Existing URLs to the Knowledge Center will automatically redirect to the new site.

    We encourage you to visit docs.zuora.com today to explore the updated documentation experience.  If you can't find something you used before or have feedback about the new site, please let us know in the comments below.   We'd love to hear from you!



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    Zuora Community
    linkedin.com/showcase/zuoracommunity
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  • 2.  RE: Knowledge Center not available effective November 14

    Posted 11-19-2025 11:05
    No replies, thread closed.

    Hi Zuora team,

    I am encountering issues with my bookmarked KC links which are routing to incorrect/irrelevant docs.zuora.com pages. This is causing inconvenience to our current project work.

    For example, when I click on a bookmarked KC links related to Zuora 360 

    - Original Bookmarked Link: https://knowledgecenter.zuora.com/Zuora_Platform/Integration/Integration_Hub/Zuora_360__and_Zuora_360/Z_Zuora_360_Introduction/Synchronize_Data_from_Zuora_through_Zuora_360/Z_Sync_Field_Reference

    https://knowledgecenter.zuora.com/Zuora_Platform/Integration/Integration_Hub/Zuora_360__and_Zuora_360/Z_Zuora_360_Introduction/Synchronize_Data_from_Zuora_through_Zuora_360/Z_Sync_Field_Reference/L_Sync_Field_Mapping_of_Subscription_and_Related_Objects

    https://knowledgecenter.zuora.com/Zuora_Platform/Integration/Integration_Hub/Zuora_360__and_Zuora_360/Z_Zuora_360_Introduction/Sync_Field_Mapping_of_Account_and_Related_Objects

    - Current Routing Destination of above links : https://docs.zuora.com/en/zuora-platform/integration/apis/api



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    Balveer Rao Gona
    BigCommerce
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  • 3.  RE: Knowledge Center not available effective November 14

    Posted 11-19-2025 15:42
    No replies, thread closed.

    Thank you for letting us know about this, and please accept my apologies for the inconvenience.

    We have received some other reports about link redirects that are not functioning as expected. Many pages that were previously grouped under the Integration Hub section of the Knowledge Center are currently being migrated to the new site, including the pages you searched for.

    We are working hard to fix this (temporary) behavior! We will complete the migration of the remaining Knowledge Center content to the new docs.zuora.com site by the end of November. Until then, if you are unable to find the equivalent Knowledge Center content via link redirects or search on docs.zuora.com, please email us at docs@zuora.com. In many cases, we can provide a PDF copy until the content is available again on docs.zuora.com. 

     



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    Kathy Clemens
    Zuora
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    Original Message


  • 4.  RE: Knowledge Center not available effective November 14

    Posted 12-12-2025 12:22
    No replies, thread closed.

    We recently held a Table Talk  Connecting Dots with Docs: Your Help Experience, Evolved,  where we shared updates about different ways we have been working to improve the customer experience through faster support resolutions, clearer reference materials and guidance, and easier access to learning materials. We also gave an inside look at what's coming next to help your teams get answers and upskill faster. Check out the recap with video

    We're also looking to hear from you on 

    1. Docs Transition and Redirect Challenges
    2. In-App and AI-Assisted Support
    3. Certification and Training Value

    To streamline feedback, I'll respectfully close this thread and direct everyone to please share your experiences in this post. 

    Thank you!



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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
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