Community News

We're making an important update to how you access Zuora Zephr.

As part of our ongoing investment in security and user experience, Zuora is transitioning all Zephr customers to Zuora OneID, our centralized identity and access management platform.

This change will provide a more seamless, secure, and unified login experience across Zuora products.

What's Changing

Zuora will be migrating all Zephr user accounts-including roles and permissions-into the OneID platform.

After the transition:

• Zephr access will be available exclusively via OneID

• You'll access your tenants through one.zuora.com

• Billing and Zephr (if applicable) will be available in a single place

What You Need to Do

If you are not yet using OneID

• You will receive an activation email from Zuora OneID

• Follow the instructions to activate your account

• Once activated, log in at one.zuora.com to access Zephr

If you are already using OneID (e.g., for Billing)

• No additional setup is required

• Once migration is complete, your Zephr tenants will appear in "My Apps"

• Simply log in with your existing OneID credentials

For new or newly migrated users

• Activation emails will be sent if an account is not yet active

Why This Matters

Moving to OneID brings several benefits:

• Single Sign-On (SSO) across Zuora products

• Centralized access via one unified portal

• Enhanced security, including support for MFA

• Simplified user and access management

Important Deadline

Starting June 30, 2026:

• Access to Zuora Zephr will require OneID authentication

To avoid any disruption, please ensure:

• Your OneID account is activated (if applicable)

• You can successfully log in via one.zuora.com

Need Help?

If you have questions or need assistance during the transition, please reach out to Zuora Support.  We're here to ensure this change is as smooth as possible.

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Bharath Marimuthu
Zuora, Inc.
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