Mutual Customer Action May Be Needed: Unexpected Tax Overages on Recent Transactions
What Happened?
A technical issue may have impacted some of your customers' transactions, where tax exemptions were not applied to transactions dated December 31, 2024 – January 7, 2025.
As a result, customers with exemption certificates may have experienced tax overcalculations on affected transactions.
Next Steps
To ensure accurate tax calculations, we recommend reviewing your transactions during this period. If you identify any overcalculations, consider issuing appropriate credits to your customers.
For guidance on how to identify and address potential tax overages, please visit the Avalara Knowledge Center. If additional assistance is needed, you can submit a support ticket directly through Avalara's support channels.
We appreciate your attention to this matter and apologize for any inconvenience this may have caused.
Thank you,
Zuora
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Melissa McDonald
Zuora
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