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Action Needed for Zuora Customers Using Avalara: Unexpected Tax Overages on Recent Transactions

  • 1.  Action Needed for Zuora Customers Using Avalara: Unexpected Tax Overages on Recent Transactions

    Posted 19 days ago

    Mutual Customer Action May Be Needed: Unexpected Tax Overages on Recent Transactions

    What Happened?

    A technical issue may have impacted some of your customers' transactions, where tax exemptions were not applied to transactions dated December 31, 2024 – January 7, 2025.

    As a result, customers with exemption certificates may have experienced tax overcalculations on affected transactions.

    Next Steps

    To ensure accurate tax calculations, we recommend reviewing your transactions during this period. If you identify any overcalculations, consider issuing appropriate credits to your customers.

    For guidance on how to identify and address potential tax overages, please visit the Avalara Knowledge Center. If additional assistance is needed, you can submit a support ticket directly through Avalara's support channels.

    We appreciate your attention to this matter and apologize for any inconvenience this may have caused.

    Thank you,
    Zuora



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    Melissa McDonald
    Zuora
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