Managed Solutions
Industry: Automotive
Solution: Zuora Managed Solutions
The Challenge
A major automotive manufacturer needed to deliver frequent feature updates (new offerings such as off-road package and more to existing subscriptions) to large segments of its customer base. The existing process was highly manual and time consuming, which made it difficult to execute updates at scale and slowed the rollout of new offerings.
The organization needed an automated, repeatable process that could support high volume subscription changes without operational strain.
The Solution
Zuora Managed Solutions designed and implemented automation to streamline and scale the update process. The team delivered:
- A process to identify and tag subscriptions requiring updates
- A workflow that automatically applied new features to all tagged subscriptions
This allowed the business to manage subscription changes with speed, accuracy, and consistency.
The Results
The customer now has a scalable and efficient framework for delivering feature updates.
- New value added features can be rolled out to more than two million customers every quarter
- New bundled offerings can be introduced quickly when business needs change
- Manual effort has been replaced with predictable, automated execution
Scale Your Subscription Updates with Zuora Managed Solutions
If you want to automate high volume subscription changes, accelerate product rollout, and reduce manual operational effort, connect with Zuora Managed Solutions to learn how tailored workflows can support your growth.