Blogs

When it comes to payment transaction logs, it’s important to understand how to properly analyze and interpret the data effectively. In this session, we share our best practices along with a demonstration that will help streamline your process using Zuora tools and features so that you can make the right decisions for your organization. View Presentation | Watch Full Video Payment Transaction Logs within Zuora Billing Watch video to learn more Payment transaction logs allow you to Gain more visibility into communication between Zuora and the gateway See Gateway provider API endpoints See fields being included in our request and fields ...

Zuora’s Advanced Consumption Billing module offers robust capabilities to manage complex usage-based models seamlessly. On June 18th, the Zuora Community hosted Lukasz Weber, Director of Product Management and Katherine Shealy, Sr. Product Marketing Manager, who provided an overview of the feature along with a demonstration. View Presentation | Watch Full Video What is Advanced Consumption Billing? Watch Video to Learn More Mediation : Accurately capture, transform, and meter usage data Real-time Usage Rating : Provides visibility into charges, overages, or underages before they’ve actually been billed Usage ...

We recognize the importance of presenting the right payment methods to boost customer conversion rates across various countries and geographies. At our May 2024 What’s New in Zuora webinar, we shared how our new Payment Forms streamline this process, reducing the need to rely on IT. Additionally we introduced Rules-Based Gateway Routing that enables you to optimize your authorization rates and minimize processing fees by selecting the ideal gateway provider for each transaction. Gateway routing automatically routes transactions based on pre-configured rules, ensuring best performance and cost efficiency. Q&A Highlights Payment ...

On May 29th, Senior Product Manager @Poorva Oberoi joined us at a Community Table Talk on Invoice Settlement Harmonization where she shared an overview of Invoice Settlement and Harmonization and gave a demonstration. View presentation | Watch full video Invoice Adjustments - What We’ve Heard Watch video to learn more No Control over Payment application Payments always need to be ‘applied’ Once applied, how a payment is applied cannot be changed No way to apply payment at the item level No Commercial documents for credits For issuing a credit, sellers cannot issue a document/ Invoice No Incremental ...

For customers struggling to pay, you may need to issue them a credit or adjustment to help them cope with the current COVID-19 situation. Companies across many industries have seen a spike in subscribers that cant make payments, resulting in the need for large volumes of credits and refunds. The challenge is, it's difficult for finance departments to issue these balance adjustments without spending time manually processing each one. That simply wont scale fast enough with this situation. If you are facing this challenge, learn how other companies are using Zuora's tools to do bulk updates for credits and refunds. Not only will it ensure a longer term ...

You may be used to working with Zuora in a certain way over the last few years and we don’t want anything about that to change! However, we do want to start being a lot more intentional in supporting your desired business outcomes. Zuora’s Journey to Usership (J2U) model provides a path for growth and maturity in the Subscription Economy. In working with companies across all these stages, we learned that there are 5 focus areas that every company evolves and invests in on their journey: Offering Design Subscriber Experience Financial Model Business Operations Enterprise Architecture The five areas represent what you need to know to excel ...

The Zuora Community has a lot of excellent content that benefits users and they are interspersed within the Community. To make these valuable, hard-to-find resources more readily available, we've compiled a list of our Greatest Hits. Best Practice for Credit Card Authorization Best practice - Keep invoice generation in Zuora Best practices for selecting payment gateways with HPM Best Practice to Enable Subscription Auto-Renewal for Bill Runs Troubleshooting Bill Runs - On Demand Usage is not billed How to update the Stuck Payment that is on Processing status? How to create a HAR file to share with support team to ...