Blogs

For customers struggling to pay, you may need to issue them a credit or adjustment to help them cope with the current COVID-19 situation. Companies across many industries have seen a spike in subscribers that cant make payments, resulting in the need for large volumes of credits and refunds. The challenge is, it's difficult for finance departments to issue these balance adjustments without spending time manually processing each one. That simply wont scale fast enough with this situation. If you are facing this challenge, learn how other companies are using Zuora's tools to do bulk updates for credits and refunds. Not only will it ensure a longer term ...

You may be used to working with Zuora in a certain way over the last few years and we don’t want anything about that to change! However, we do want to start being a lot more intentional in supporting your desired business outcomes. Zuora’s Journey to Usership (J2U) model provides a path for growth and maturity in the Subscription Economy. In working with companies across all these stages, we learned that there are 5 focus areas that every company evolves and invests in on their journey: Offering Design Subscriber Experience Financial Model Business Operations Enterprise Architecture The five areas represent what you need to know to excel ...

The Zuora Community has a lot of excellent content that benefits users and they are interspersed within the Community. To make these valuable, hard-to-find resources more readily available, we've compiled a list of our Greatest Hits. Best Practice for Credit Card Authorization Best practice - Keep invoice generation in Zuora Best practices for selecting payment gateways with HPM Best Practice to Enable Subscription Auto-Renewal for Bill Runs Troubleshooting Bill Runs - On Demand Usage is not billed How to update the Stuck Payment that is on Processing status? How to create a HAR file to share with support team to ...