As a Zuora user, there are many self-service help resources available to you, including reference documentation that is updated to reflect each product release, allowing you to find answers to questions about Zuora products and how they work to make the most out of your Zuora investment.
In this Community Table Talk we will explain Zuora's approach to release notes and product documentation, demonstrate recent updates to Knowledge Center and the content that is published there, and share some plans for the future.
I also launched a number of polls to better understand which Zuora help resources our users leverage, how often they rely on Release Notes and why, and what qualities they value most in Zuora’s self-service support. You can view the results here and, if you weren’t able to attend the session live, or have something more to add, please comment to share your thoughts and opinions!
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Product Documentation at Zuora
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Product documentation provides conceptual information about current products and services designed to address specific business needs. It serves as the official source of truth for what is available to most customers. It also guides users - such as administrators, developers, and business users - on how to set up and use products as designed, highlighting product limitations and providing warnings to help prevent issues like data loss or misuse.
Related: What is not product documentation
Documentation delivery by availability phase
- General Availability
- Release notes at or before sandbox deployment
- Reference documentation at or before production deployment
- Early Adopter
- Release notes at or before sandbox deployment
- Limited documentation
- Beta - No official documentation support
Zuora Release Notes
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Release notes provide a historical record of each product release and subsequent updates, documenting what was delivered over time and also highlighting new features and communicating product changes that impact most customers. Release notes also set clear expectations by outlining known limitations and fixes, helping users understand what may not work as expected. Additionally, release notes provide links to supporting resources that offer more details on expected behavior and available workarounds.
Demonstration - Easy Access to Product Documentation
In this demonstration, see where to access product documentation from the Knowledge Center portal and from within the product so that you can learn how to navigate the reference documentation more easily, allowing you to easily adopt new products and features that benefit their business.
What’s in the Works with Zuora Documentation
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We have initiatives in the works to bring contextual help into the product, allowing you to find reliable answers to your product questions more directly and saving you time and additional support efforts.
Coming soon:
- Structured content, simplified design
- Contextual in-app help information
- Access to support directly in app
- Update to a platform that supports the improvements we plan with features we need, like faceted search
Stay Up-To-Date with Zuora Releases and Maintenance
Check out the Community’s News and Notifications groups to receive emails about Zuora Maintenance and Release Notifications including deployment schedules, the release window, and issues fixed. Follow these steps to sign up and select the frequency you’d like to receive emails - real-time, daily digest, no emails.
About Community Table Talks
Table Talks are collaborative Zuora Community events where customers have the opportunity to connect with Zuora experts along with other users. Each month, the community hosts a new Table Talk on different topics from APIs to Zuora Revenue. Subscribe to Community News to receive email notifications about new sessions.