Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
We will be conducting maintenance against Zuora Billing Production environments as follows:
Service, Datacenter(s) impacted and Timelines:
#1
Europe Cloud (EU1) - Production - eu.zuora.com
3:00 PM PT to 6:00 PM PT Saturday March 23, 2024 (UTC: 2200 to 0100 next day)
Americas Cloud 2 (NA2) - Production - [www|rest].zuora.com
7:00 PM PT to 10:00 PM PT Saturday March 23, 2024
Americas Cloud 1 (NA1) - Production - na.zuora.com
12:00 AM PT to 3:00 AM PT Sunday March 24, 2024
Impact:
During the maintenance window, we anticipate the following services may be unavailable or delayed processing for up to 15 minutes or less within the announced timeframe
Services:
Data Query
Analytics & Analytics Chatbot services
Login History
Open Charge Models feature
Audit Trail
Zuora 360+, Zuora 360 and Zuora Connector for Salesforce CRM (Processing delays)
Deployment Manager
Provisioning Services (Central Sandbox Refresh)
#2
Datacenters: Americas Cloud 2 (NA2) - Production
Timeline: 7:00 PM PT to 8:00 PM PT Saturday March 23, 2024 (UTC: 0200-0300 next day)
Service: Zuora Billing Services, API and UI access for select customer Zuora IDs (see list below)
Impact: During the maintenance window, we anticipate services to be unavailable for up to 2 minutes or less during the maintenance window for customers with the Zuora IDs mentioned below.
Note: There will be no impact to customers outside of this group other than what is listed in item (1) above
Impacted Zuora IDs:
Zuora ID (ZID) : ZID-NA02-PROD-14
Zuora ID (ZID) : ZID-NA02-PROD-32
Zuora ID (ZID) : ZID-NA02-PROD-39
To find your Zuora ID, please review:
https://knowledgecenter.zuora.com/Billing/Tenant_Management/A_Personal_Settings
For updates during the maintenance window, please subscribe to Zuora Trust page